Team Member - KFC

Moto Hospitality; Gillingham; On-site; GBP 17,000 - 19,000; Full time

Benefits offered by this job

Bonus pay

Staff discount

Sick pay

Life assurance

Funding qualifications

Job summary

Moto Hospitality is seeking a Team Member at Medway Services, Gillingham, to join our KFC unit. You will help greet customers, take orders, assemble products, and ensure fast, friendly service while upholding brand standards.

A dynamic, adaptable approach and teamwork are essential to deliver a memorable guest experience. The role offers flexibility across shifts (9am–11pm) with weekends included, and includes benefits such as discretionary bonus pay and staff discounts.

Qualifications

• Experience delivering friendly, efficient service in a fast-paced setting.
• Ability to handle orders accurately and efficiently.
• Strong communication and a positive attitude under pressure.

Responsibilities

• Greet customers with a warm, friendly welcome.
• Process orders and requests in a timely and accurate manner.
• Assemble KFC products to order with speed and accuracy.
• Maintain brand standards and deliver a memorable guest experience.
• Resolve customer enquiries with a positive, can-do attitude.
• Collaborate with teammates to ensure smooth operations and a great store environment.
• Assist in store and kitchen prep to ready for the next trading day.

Skills

Customer service

Cash handling

Communication(s)

Teamwork

Fast-paced environment

Job description

Team Member - £12.83ph

Shifts: Vary between 9am to 11pm, mixture of weekdays and weekends required

Address: Medway Services, M2 between Junction 4 and 5, Rainham, Gillingham ME8 8PQ

Are you ready to be our next KFC Team Member?

Here at moto we're looking for enthusiastic, friendly people looking to get stuck in and join our awesome team, delivering KFC's world famous, finger lickin' chicken and exceptional customer service as we transform the UK's rest stop experience.

What we offer our Team Members:

• Up to 1 week's discretionary bonus pay per year paid just in time for Christmas
• Up to 60% colleague discount across our franchise partner brands
• Enhanced benefits, including, sick pay, enhanced family friend benefits and life assurance
• Fantastic development opportunities including funded qualifications

What you'll be doing as a Team Member:

• Greeting customers with a warm and friendly welcome
• Processing orders and requests in a timely and efficient manner
• Assembling a range of KFC products to order with speed and accuracy to perfection
• Delivering our brand standards to a level our customers have come to expect
• Resolving challenges and enquiries with a customer centric mindset
• Working with colleagues to deliver a culture of togetherness and teamwork
• Leaving our customers with a memorable experience worth coming back for
• Helping prepare the store and kitchen, ready for the following days trade

What we're looking for in you:

We're looking for someone who can effortlessly switch gears-thriving in fast-paced, high-energy environments while staying equally focused and productive in quieter, more independent settings. This role requires a dynamic individual who brings calm to the chaos and momentum to the lulls, ensuring consistent performance no matter the pace. If you're adaptable, self-motivated, and ready to tackle whatever the day brings, we want to hear from you.

What we value:

We don't just hire a person, we hire real life individuals, as a business we value equality, diversity and inclusion, welcoming applications from all backgrounds and experiences, we're also leading the way in further developing a workplace where you can thrive, contribute and be your authentic self.

Working for moto is truly amazing, but don't just take our word for it, we've been recognised in the Sunday Times Best Places to Work in 2024 and 2025!

We offer flexible working arrangements, including options to adjust your hours, work compressed schedules, or follow a fixed shift pattern to support your work-life balance.

Disclaimers:

• Hourly rates of pay may differ for under 18's
• Please note this role internally is known as Customer Service Assistant
• Annual bonus scheme is equivalent to work week's salary based on average hours worked over a defined period.