Team Member (26 Hours)

Oliver Bonas Limited; Greater London; On-site; GBP 12,000 - 17,000; Part time

Benefits offered by this job

Employee discount

Pension plan

Holiday entitlement

Profit bonus

Refer a Friend

Wellbeing support

Training opportunities

Free refreshments

Job summary

Oliver Bonas Limited is seeking a part-time Team Member to support daily store operations in London. You will provide excellent customer service, maintain product knowledge, and work closely with the team to keep the store running smoothly.

The role involves flexible hours across the week, with a 26-hour pattern including Mondays, Thursdays, Fridays and Saturdays. Full training is provided, and opportunities for growth exist within OB.

Qualifications

• Excellent customer service skills and a friendly, helpful attitude.
• Strong communication and interpersonal abilities with customers and team members.
• Organised and able to multi-task in a busy retail environment.
• Positive, proactive approach and a willingness to learn.

Responsibilities

• Provide a great customer experience delivering on service expectations.
• Maintain excellent product knowledge and upsell where appropriate.
• Communicate clearly with the team and participate in training.
• Own tasks with a positive example for colleagues and managers.
• Follow operating procedures for stock deliveries, stock takes and replenishment.
• Maintain housekeeping standards in-store and back of house.

Skills

Customer service

Communication

Teamwork

Flexibility

Multi-tasking

Job description

Team Member - X Hours

Mon (X) Tue (X) Wed (X) Thu (X) Fri (X) Sat (X) Sun (X)

We have an opportunity to join Team OB as a Team Member.

OB Team Members are approachable, resourceful and love working with people. They enjoy giving our customers a fantastic experience and work together to keep the store running smoothly and efficiently.

In this role, you will be required to work key days across the week. These working patterns are subject to change to fit the needs of the business, and any changes will be made in line with your availability provided.

Working pattern 26 hours per week. Monday 8th Hours, Thursday 6 Hours, Friday 4 hours, Saturday 8 hours.

A bit about us …

At Oliver Bonas (OB), our values of Work Hard, Play Hard & Be Kind are integral to everything we do. Collaboration, imagination, curiosity, and teamwork are key to our success, and everyone has their part to play in making OB a special place to work.

Having fun is key, and a playful and positive approach creates an optimistic environment. We don’t take ourselves too seriously, but we are serious about what we do.

Our team knows their stuff. They’re confident and creative and unafraid to challenge convention to find solutions, taking accountability for their actions, but always with kindness and humility.

More about the role …

OB Team Members will:

• Provide a great experience to every customer delivering on our service expectations.
• Maintain excellent product knowledge
• Have strong, consistent communication with the team.
• Participate in all training opportunities provided and contribute positively to team sessions.
• Embrace ownership of tasks, setting a good example for the rest of the team.
• Adhere to all operational practices and procedures, i.e. stock deliveries, health and safety standards, stock takes and replenishment.
• Maintain excellent housekeeping standards throughout the store, including external and back of house/stockroom areas.
• Support other stores where needed.
• Have an awareness of the store’s sales targets and its current performance versus like-for-like/target/company figures.
• Be aware of store and company product best-sellers to support sales growth.

Bonas Benefits:

• Generous employee discount up to 60% off all OB products
• Free access to our 24 hour employee assistance programme with Optima Health – offering financial, emotional and vocational support
• Flexible holiday – 30 days (including bank holidays) – increasing to 35 days with length of service
• Annual discretionary profit related bonus scheme
• Auto-enrolment into our pension plan
• Refer a Friend incentive
• Enhanced maternity, paternity, adoption and shared parental leave
• Equity, Diversity and Inclusivity Voice network and EDI team
• Mental Health First Aider support
• Education and support through 360L eLearning platform
• Free refreshments and treats in store

What we look for:

• Great people skills. Someone who is kind, helpful and considerate towards customers and team members alike.
• Excellent customer service.
• Calm, solutions focused with strong listening skills to find ways to make things right for our customers.
• Genuine interest in people to make our customers feel valued and keep them coming back.
• Natural, confident communication style.
• Organisation skills and multi-tasking ability.
• Positivity, vibrancy and ready to take on anything.
• Resourcefulness and someone who’s looking for opportunities to learn mor

Equity, Diversity & Inclusion at OB:

At Oliver Bonas, our promise is to do our bit to make living a joyful experience and give cause for optimism. This promise is central to our work in equity, diversity and inclusion (EDI). To bring joy to others, we must first ensure everyone at OB feels valued, included and most importantly, can be themselves at work.

It is important to us that our brand reflects wider society and the communities in which we operate. As a result, we welcome all eligible applicants for this role however we are particularly interested in speaking to eligible candidates from the Black, Asian & Mixed Heritage communities.

Oliver Bonas is a Disability Confident Committed employer under the Disability Confident employer scheme.

To read more about our ED&I commitments, head over to the EDI page on our website: https://www.oliverbonas.com/meet-the-team/diversity