Team Member (14 Hours)

Oliver Bonas; Occold; On-site; GBP 12,000 - 15,000; Part time

Benefits offered by this job

Generous staff discount up to 60% off

Pension scheme

Training opportunities

Employee assistance programme

Flexible holiday

Job summary

Oliver Bonas is hiring a Team Member for a 14-hour per week shift in our store. You will deliver a fantastic customer experience, keep the shelves tidy, and contribute to smooth daily operations.

The role requires friendly, proactive people with great communication, product knowledge, and a positive attitude. You’ll work with the team to hit sales targets and support other stores when needed.

Join OB and enjoy benefits like staff discount, pension, and training opportunities.

Qualifications

• Great people skills: kind, helpful and considerate toward customers and colleagues.
• Excellent customer service with a customer-first mindset.
• Calm, solution-focused approach with good listening skills.
• Genuine interest in people to make customers feel valued.
• Confident, clear communication style.
• Strong organisational and multi-tasking abilities.

Responsibilities

• Provide a great customer experience and meet service expectations.
• Maintain excellent product knowledge and keep shelves updated.
• Communicate clearly with the team to ensure smooth store operation.
• Participate in training and contribute to team sessions.
• Take ownership of tasks and set a good example for others.
• Follow operational procedures including stock, health and safety, and replenishment.
• Maintain store housekeeping and back-of-house areas.
• Support other OB stores when needed.
• Be aware of sales targets and store performance versus targets.
• Know store best-sellers to support sales growth.

Skills

Customer service

Communication

Teamwork

Organisation

Multi-tasking

Job description

Team Member - 14 Hours

Mon (X) Tue (X) Wed (6 hrs) Thu (X) Fri (4 hrs) Sat (4 hrs) Sun (X)

We have an opportunity to join Team OB as a Team Member.

OB Team Members are approachable, resourceful and love working with people. They enjoy giving our customers a fantastic experience and work together to keep the store running smoothly and efficiently.

In this role, you will be required to work key days across the week. These working patterns are subject to change to fit the needs of the business, and any changes will be made in line with your availability provided.

A bit about us ...

At Oliver Bonas (OB), our values of Work Hard, Play Hard & Be Kind are integral to everything we do. Collaboration, imagination, curiosity, and teamwork are key to our success, and everyone has their part to play in making OB a special place to work.

Having fun is key, and a playful and positive approach creates an optimistic environment. We don't take ourselves too seriously, but we are serious about what we do.

Our team knows their stuff. They're confident and creative and unafraid to challenge convention to find solutions, taking accountability for their actions, but always with kindness and humility.

More about the role ...

OB Team Members will:

• Provide a great experience to every customer delivering on our service expectations.
• Maintain excellent product knowledge
• Have strong, consistent communication with the team.
• Participate in all training opportunities provided and contribute positively to team sessions.
• Embrace ownership of tasks, setting a good example for the rest of the team.
• Adhere to all operational practices and procedures, i.e. stock deliveries, health and safety standards, stock takes and replenishment.
• Maintain excellent housekeeping standards throughout the store, including external and back of house/stockroom areas.
• Support other stores where needed.
• Have an awareness of the store's sales targets and its current performance versus like-for-like/target/company figures.
• Be aware of store and company product best-sellers to support sales growth.

Bonas Benefits:

• Generous employee discount up to 60% off all OB products
• Free access to our 24 hour employee assistance programme with Optima Health - offering financial, emotional and vocational support
• Flexible holiday - 30 days (including bank holidays) - increasing to 35 days with length of service
• Annual discretionary profit related bonus scheme
• Auto-enrolment into our pension plan
• Refer a Friend incentive
• Enhanced maternity, paternity, adoption and shared parental leave
• Equity, Diversity and Inclusivity Voice network and EDI team
• Mental Health First Aider support
• Education and support through 360L eLearning platform
• Free refreshments and treats in store

What we look for:

• Great people skills. Someone who is kind, helpful and considerate towards customers and team members alike.
• Excellent customer service.
• Calm, solutions focused with strong listening skills to find ways to make things right for our customers.
• Genuine interest in people to make our customers feel valued and keep them coming back.
• Natural, confident communication style.
• Organisation skills and multi-tasking ability.
• Positivity, vibrancy and ready to take on anything.
• Resourcefulness and someone who's looking for opportunities to learn more.

Equity, Diversity & Inclusion at OB:

At Oliver Bonas, our promise is to do our bit to make living a joyful experience and give cause for optimism. This promise is central to our work in equity, diversity and inclusion (EDI). To bring joy to others, we must first ensure everyone at OB feels valued, included and most importantly, can be themselves at work.

It is important to us that our brand reflects wider society and the communities in which we operate. As a result, we welcome all eligible applicants for this role however we are particularly interested in speaking to eligible candidates from the Black, Asian & Mixed Heritage communities.

Oliver Bonas is a Disability Confident Committed employer under the Disability Confident employer scheme.

To read more about our ED&I commitments, head over to the EDI page on our website: https://www.oliverbonas.com/meet-the-team/diversity