Team Member

Hollywood Bowl; Wigan; On-site; GBP 12,000 - 15,000; Full time

Benefits offered by this job

Extra hourly pay 50p

Apprenticeships and in-house training

Pension plan

Holiday entitlement (length of service

Staff discounts

Job summary

Hollywood Bowl Group is seeking a Team Member to deliver outstanding customer service in a fun, fast-paced environment. You’ll welcome guests at reception, host parties, and serve food and drink with high energy and enthusiasm to make every visit memorable.

The role includes training opportunities, progression paths, staff discounts, pension options, and long service rewards as the business continues to grow across the UK.

Qualifications

• Great customer service.
• High energy and the ability to work in a fast-paced environment.
• A friendly, supportive and helpful team player.
• Flexibility with working hours and shift patterns.

Responsibilities

• Welcome customers at reception and host parties.
• Serve food and drink from the bar and diner.
• Provide support across core centre operations and assist with kitchen duties when required.
• Deliver outstanding customer service to ensure a memorable visit.

Job description

Are you looking for a fun and fast paced environment to work in, with great benefits?

Could you help us create lasting memories for our customers by providing outstanding customer service?

If so, then look no further!

The Why...

Join Hollywood Bowl Group as a Team Member, in return you'll get:

• The opportunity to earn an extra 50p per hour, paid to you every month
• Access to apprenticeship programmes and our in-house management training programmes
• Optional pension plan
• Additional days holiday with length of service up to five days
• Ongoing training and development, with the opportunity to fast track your career
• Free game vouchers every month
• 30% discount off food and drink for you and up to five friends
• 50% off food when you are working
  
• Access to our Team Member Support Programme which includes counselling support, life coaching, computerised cognitive behaviour therapy and Mental Health First Aiders.
• Financial long service awards
• A £15 donation to our dedicated charity partnerwhen you complete your induction
• Enhanced maternity, paternity, adoption, and shared parental leave benefits
• Opportunity to join our healthcare cash plan

The What...

As a Team Member for Hollywood Bowl Group, you will be at the very centre of the customer’s journey!

No two shifts are the same, you may be welcoming customers at reception, hosting parties on thelanesor serving food & drink from our bar and diner. Your professional and engaging customer service, along with your high energy and infectious enthusiasm will ensure your customers have an enjoyable, excellent value-for-money experience with every visit.Within our fast-paced, dynamic world, Team Members are trained across all key areas of the centre, so you'll be able to provide support and add value at every stage of the customer journey.You may be required to work in the Kitchen.

Opening Hours and Shift Patterns:

Our centres are typically open seven days a week, from 9am to midnight.Within the leisure industry, our busiest times are evenings, weekends, and public school holidays, which tends to be when we require availabilityfrom Team Member applicants.

Here is an overview of the typical shift patterns we have in centre, from Monday to Sunday.

• Weekday AM shifts are typically 09.00 - 17.00
• Weekday PM shifts are typically 17.00 - 00.00
• Weekend AM shifts are typically 09.00 - 18.00
• Weekend PM shifts are typically 16.00 - 01.00

*Opening times and shift patterns will vary from centre to centre, your centre opening hours can be found online, and shift patterns will be confirmed at interview. Team Members under the age of 18 may be expected to work up until midnight, but no later.

You will be given a thorough induction and ongoing training and development to set you up for success, as well as ongoing development and career opportunities, including access to apprenticeshipprogrammes and our in-housemanagementtraining programmes, should you wish to take the next step in your career.

To be a successful Team Member, we’ll want to see:

Great customer service, with the ability to communicate at all levelsHigh energy and the ability to work in a fast-paced environmentA friendly, supportive and helpful team playerFlexibility with working hours and shift patternsBasic literacy and numeracy skills

The Who...

Hollywood Bowl Group has a passion for bringing families and friends together for affordable fun and healthy competition.Following our listing on the main stock market in 2016 we became Hollywood Bowl Group, seeking out the perfect locations for our bowling and golf centres nationwide. We formed our customer proposition, built on real feedback, and went from strength to strength with our in-centre game technology and online scoring systems.Now with over 75 centres across the UK and 15 centres in Canada, operating under the Hollywood Bowl, Putt & Playand Splitsville brands, we’re proud to be ambitious market leaders in experiential family entertainment.We continue to expand our estate and look for profitable opportunities to grow, with an average of three new sites opening each year.

At Hollywood Bowl Group, we value diversity and inclusion, and we’re committed to creating a working environment that promotes equal opportunities. Individual differences and the contributions of all employees are recognised and valued and we believe that a diverse and inclusive workplace makes us a more relevant, more competitive, and more resilient company.