Team Member

KFC Purley - Purley Parade; Greater London; On-site; GBP 13,876 - 19,764; Full time

Benefits offered by this job

Free food and drink on shift

25% staff discount

Job summary

KFC Purley - Purley Parade is hiring a Guest Experience Lead to join their team in creating a welcoming environment for guests. This role involves greeting visitors, aiding with digital orders, and ensuring smooth operations.

The ideal candidate demonstrates excellent communication skills, the ability to think quickly during challenges, and proficiency in handling tech-related processes for customers. KFC is dedicated to fostering a diverse and inclusive workplace, welcoming applicants from all backgrounds.

Enjoy benefits such as free food and a 25% staff discount while helping to build a positive community atmosphere.

Qualifications

• Exceptional communication skills and a friendly demeanor.
• Ability to handle complaints and solve problems on the fly.
• Familiarity with digital ordering and helping guests use technology.

Responsibilities

• Greet every guest with good energy and a smile.
• Help guests navigate the menu and make informed choices.
• Assist with digital orders using kiosks or the app.
• Monitor the crowd to reduce wait times.
• Resolve complaints calmly and efficiently.

Skills

Great communication

Fast problem-solving

Tech savvy

Job description

About the role

You’ll be the heartbeat of the restaurant – serving up great food, good vibes, and real moments. No matter where you’re working front, middle, or back – you bring the energy, and we’ll bring the rest.

What will you spend your time doing?

• Serve up good vibes – greet every guest like they’re family.
• Own the front – take orders, handle the tills, and keep things clean and slick.
• Stay cool under pressure – rush hour? No problem.
• Prep like a pro – slice, dice, and get the goods ready fast.
• Keep it spotless – hygiene’s not optional, it’s the standard.

What we'd love from you

• Keep calm and crack on – pressure’s part of the game.
• Care about quality – of the food, the service, and the team.
• Spread good vibes – your attitude makes the shift.

Keeping it real

We don’t hire staff — we hire people. People with real lives and aspirations, building real careers. Each of us has something special to add to the mix we call work, and we’ll always encourage you to add your perspective.

We’ll look out for you because you’re one of us, not because you work for us. We’ll invest in your potential, because it’s what we’ve always done. But most of all, we’ll give you the freedom to be you, wherever (and whoever) you happen to be.

Benefits

• Pay rate:
• Take the first step toward a rewarding leadership career.
• Free food and drink on shift
• 25% staff discount

KFC for everyone

Whoever you are and wherever you’re from, KFC is a place where you can bring the real you to work. We’re here to support you in being yourself, whether you work with us, or are trying to.

Our promise is this: every person who applies to a role at KFC, regardless of age, background, ethnicity, gender, ability, religion or sexual orientation, will have an equal opportunity to work here. We don’t just welcome, we encourage applications from underrepresented groups in all industries.

If you’d like any additional support with your application, have a disability or condition that may affect your performance during the recruitment process, or have any other requirements — just let us know. We’ll be there to help you be the real you.