Team Member

Blackbird Herne Hill; Greater London; On-site; GBP 20,000 - 26,000; Full time

Job summary

Blackbird Herne Hill is hiring a Team Member to join our friendly crew. You’ll greet customers, help with menus, make great coffee, and contribute to a warm, fast-paced dining environment.

We value Plain Talking, Real Me, Working Together, and Service First, and expect you to bring energy, reliability, and a can-do attitude to every shift. You’ll work as part of a tight-knit team delivering outstanding product quality and customer experience.

Qualifications

• Provide excellent customer experiences at all times.
• Demonstrate product knowledge and suggest options.
• Maintain a clean, welcoming shop floor.

Responsibilities

• Customer excellence: Providing an excellent experience to each and every customer, ensuring needs are exceeded at all times.
• Product quality: Assisting in the preparation and service of all products, ensuring the correct standard and quality is met.
• Team support: Assisting your colleagues whenever and wherever possible to promote excellent teamwork.
• Safety & standards: Ensuring all production processes, practices, and Food Safety controls are followed.
• Operational accuracy: Performing all payment procedures in an accurate and consistent manner.
• From serving customer, to handling till transactions having a beautiful clean shop.
• Proactive support: Following reasonable instructions from management and carrying out miscellaneous duties as required.

Skills

Plain Talking

Real Me

Working Together

Service First

Job description

At Blackbird, we don’t just serve great food; we build greatenvironments.

We’re looking for aTeam Memberwho is aspassionate about people as they are about products.

If you’re someone who shows up with a genuine smile, takespride in every task, and loves being part of a tight-knit crew, we want to meetyou!

The Blackbird Way: Who We’re Looking For?

We don’t do corporate jargon. We do 4 CoreBehaviours. We need people who naturally live and breathe these fourpillars:

Plain Talking:

You'rea straight shooter. You speak clearly, listen with intent, and believe thatbeing honest and respectful is the best way to communicate with both customersand your team.

Real Me:

Youbring your best, most authentic self to every shift. You’re proactive, you takeownership of your station, and you’re proud of the work you do. You’ve got anopinion, and we want to hear it!

Working Together:

You’rethe ultimate teammate. When the pressure is on, you stay light-hearted andreliable. You’ve got your colleagues' backs and you’re always ready to lend ahand to keep the vibe high.

Service First:

To you,the customer is the hero of the story. You’re warm, calm under pressure, andyou notice the "little things" that turn a standard transaction intoa great experience.

The Mission & Purpose

• Yourgoal is simple:Deliver outstanding product quality and an effortlesscustomer experience, you’ll help us grow while growing your own skills ina supportive, fast-paced environment. You will contribute to increasingsales through excellent service and teamwork.

Your Key Responsibilities

• CustomerExcellence:Providing an excellent experience to each and everycustomer, ensuring needs are exceeded at all times.
• ProductQuality:Assisting in the preparation and service of allproducts, ensuring the correct standard and quality is met.
• TeamSupport:Assisting your colleagues whenever and wherever possibleto promote excellent teamwork.
• Safety& Standards:Ensuring all production processes, practices,and Food Safety controls are followed.
• OperationalAccuracy:Performing all payment procedures in an accurate and consistentmanner.
• Fromserving customer, to handling till transactions having a beautiful cleanshop
• ProactiveSupport:Following reasonable instructions from management andcarrying out miscellaneous duties as required.

Daily Duties: What You’ll Be Doing

Retail

• Greetingevery customer in a friendly, timely manner and recognising our regulars.
• Demonstratingfast, efficient service so customers are never kept waiting.
• Offeringsuggestions and using great product knowledge to assist with requests.
• Dealingcourteously with complaints and reporting them immediately to the manager.
• Actingas the final quality check on all food and drinks before they are served.
• Communicatingwith the team regarding stock levels to keep displays looking full.
• Ensuringcorrect packaging and merchandising materials are used.
• Producinggreat quality coffee and drinks in line with our recipes.

? Production

• Minimisingwastage by correctly maintaining, storing, and following recipeguidelines.
• Monitoringthe quality of bread and incoming deliveries to ensure they areshop-ready.
• Preparingour product range to the correct guidelines.
• Ensuringno sub-standard items are ever put on display or served.
• FollowingFood Safety controls: keeping prep areas clean, labelled, dated, andorganised.
• Preparingthe coffee range and maintaining the grinder/setup to company standards.
• Conductingdaily coffee checks and weekly in-store coffee audits (includingcoaching).
• Followingall opening, closing, and cleaning procedures for the coffee machine andarea.
• Ensuringall coffee products are dated, rotated, and meet temperature controls.
• Assistingwith general retail shifts and duties as required.

? General

• Followingshop opening and closing procedures.
• Adheringto Health & Safety, Food Safety, Fire Safety, COSHH, and companypolicies.
• Wearingthe uniform with pride and maintaining high personal hygiene.
• Performingall cleaning duties to ensure the shop is left to agreed standards.
• Workingsafely and reporting any accidents or faulty equipment to the manager.
• Assistingwith the training of new team members when instructed.
• TheAttributes We Value
• Passionforproviding an excellent customer experience.
• Passionforfood and drink quality.
• Outgoing& Livelypersonality.
• Flexible& Committedapproach.
• HighlyMotivatedand a trueTeam Player.

Please note: The above are key tasks, but this is not anexhaustive list and may change to meet the needs of the business.