Team Member

Joup Pret; City of Edinburgh; On-site; GBP 18,000 - 21,000; Part time

Job summary

Pret shop team member position in Edinburgh focuses on teamwork and delivering excellent service and product quality. You will participate in both front-of-house and kitchen tasks, align with Pret standards, and support a clean, efficient shop environment, with emphasis on speed, accuracy and customer engagement.

Role involves flexible shifts, training on hot food and barista tasks, and contributing to a welcoming, high-performing shop team committed to remarkable service.

Qualifications

• Strong teamwork and communication are essential.
• Ability to engage and wow customers while maintaining quality.
• Willingness to learn Pret standards and training plans.

Responsibilities

• Maintain good relationships with the shop team.
• Balance workload by taking on tasks across FOH and Kitchen.
• Work across FOH and Kitchen per manager’s request (Hot Food, Coffee, etc).
• Collaborate to ensure FOH, Kitchen and delivery achieve peak performance.
• Follow Pret standards in all shop areas and presentation.

Skills

Teamwork

Customer service

Speed of service

Food safety

Job description

A Pret Team Member or Team Member Star works as part of a team in a Pret shop in the kitchen and front of house

They are responsible for creating an efficient & welcoming environment engaging and “wowing” our customers and producing great quality Pret food.

Key focuses for the role are teamwork, 6 key points of service, 6 key points of production, cleanliness, and productivity.

Key responsibilities

• To maintain good relationships with all of the shop’s team.
• To take on jobs to balance workload across team.
• To work in any area FOH and Kitchen, as requested by your manager (Hot Food, Coffee, etc)
• To work together to ensure the FOH and Kitchen and delivery business is the best it can be.
• To have a good knowledge of Pret standards in all areas of the shop.
• To understand the importance of the Hot Chef and Barista roles and have completed the training in these areas, as outlined in the TM training plan.
• TM Star: To be an “Ace in Place” within your shop team. To act as a role model to other TMs demonstrating good Pret knowledge.

Amazing Service: 6 Key Points of Service

• To always follow the 6 Key Points of Service.
• To serve customers efficiently, politely and quickly in an engaging manner.
• To take the time to respond to customers’ needs delivering outstanding and amazing service.
• To complete F/O to Pret standards maintaining beautiful Langars, merchandising and seating areas.
• To bust queues through speed of service and calling to customers.
• To wear a clean and immaculate uniform at all times whilst on shift.
• To ensure products are presented in bags or on trays according to Pret standards.
• TM Star: To consistently have high performance in till speed and accuracy.

Delicious Food & Drink: 6 Key Points of Production

• To create delicious food according to Pret standards in an efficient, safe environment.
• To always follow the 6 Key Point of Production.
• To ensure stock is rotated and used according to standard.

Well Loved Shop: Cleanliness and Health & Safety

• To adhere to all aspects of kitchen health & safety and food safety in accordance with Pret standards.
• To inform the shop management team of any safety concerns immediately.
• I am responsible for ensuring I follow Food Safety Standards; and for the Health and Safety of my team and customers. I complete all training, to enable me to understand the Pret standards and safety processes I must follow. I ensure I follow these processes at all times.
• I immediately tell my Manager when I believe standards or processes are not being met.

Shop Profitability: Productivity

• To complete and pass all TM and TM training in a timely manner
• To adhere to financial standards on tills.
• TM Star: To consistently have high performance in bench productivity while maintaining good MTS quality