Team Member

Hollywood Bowl; Broadstairs; On-site; GBP 12,398 - 15,153; Full time

Benefits offered by this job

Extra pay for hours worked

Access to apprenticeship programmes

Optional pension plan

Discounts on food and drinks

Free game vouchers

Enhanced parental leave benefits

Job summary

Hollywood Bowl is seeking a Team Member to provide exceptional customer service at various points in our leisure centres across the UK, including reception, hosting, and serving food & drink. You’ll engage customers and ensure they have an enjoyable experience.

Flexibility with evening and weekend shifts is essential as our centres are busiest during these times. Ongoing training and opportunities for career advancement are available, including access to management training programmes and apprenticeship options.

Qualifications

• Great customer service skills.
• Ability to communicate at all levels.
• High energy and ability to work in a fast-paced environment.
• Friendly, supportive, and helpful team player.
• Flexibility with working hours and shift patterns.

Responsibilities

• Provide excellent customer service at various points.
• Welcome customers at reception and serve food & drink.
• Support all key areas of the center.
• May be required to work in the kitchen.

Skills

Customer service

Communication

Team player

Flexibility

Basic literacy and numeracy

Job description

The Why

• The opportunity to earn an extra 50p per hour, paid to you every month
• Access to apprenticeship programmes and our in-house management training programmes
• Optional pension plan
• Additional days holiday with length of service up to five days
• Ongoing training and development, with the opportunity to fast track your career
• Free game vouchers every month
• 30% discount off food and drink for you and up to five friends
• 50% off food when you are working
• Access to our Team Member Support Programme which includes counselling support, life coaching, computerised cognitive behaviour therapy and Mental Health First Aiders.
• Financial long service awards
• A £15 donation to our dedicated charity partner when you complete your induction
• Enhanced maternity, paternity, adoption, and shared parental leave benefits
• Opportunity to join our healthcare cash plan

The What

As a Team Member for Hollywood Bowl Group, you will be at the very centre of the customer’s journey!

No two shifts are the same, you may be welcoming customers at reception, hosting parties on thelanesor serving food & drink from our bar and diner. Your professional and engaging customer service, along with your high energy and infectious enthusiasm will ensure our customers have an enjoyable, excellent value-for-money experience with every visit. Within our fast paced, dynamic world, Team Members are trained across all key areas of the centre, so you’ll be able to provide support and add value at every stage of the customer journey. You may be required to work in the Kitchen.

Opening Hours and Shift Patterns

Our centres are typically open seven days a week, from 9am to midnight. Within the leisure industry, our busiest times are evenings, weekends, and public school holidays, which tends to be when we require availability from Team Member applicants. Here is an overview of the typical shift patterns we have in centre, from Monday to Sunday.

• Weekday AM shifts are typically 09.00 - 17.00
• Weekday PM shifts are typically 17.00 - 00.00
• Weekend AM shifts are typically 09.00 - 18.00
• Weekend PM shifts are typically 16.00 - 01.00

*Opening times and shift patterns will vary from centre to centre, your centre opening hours can be found online, and shift patterns will be confirmed at interview. Team Members under the age of 18 may be expected to work up until midnight, but no later.

You will be given a thorough induction and ongoing training and development to set you up for success, as well as ongoing development and career opportunities, including access to apprenticeship programmes and our in‑house management training programmes, should you wish to take the next step in your career.

To be a successful Team Member, we’ll want to see

Great customer service, with the ability to communicate at all levelsHigh energy and the ability to work in a fast paced environmentA friendly, supportive and helpful team playerFlexibility with working hours and shift patternsBasic literacy and numeracy skills

The Who

Hollywood Bowl Group has a passion for bringing families and friends together for affordable fun and healthy competition. Following our listing on the main stock market in 2016 we became Hollywood Bowl Group, seeking out the perfect locations for our bowling and golf centres nationwide. We formed our customer proposition, built on real feedback, and went from strength to strength with our in‑centre game technology and online scoring systems. Now with over 75 centres across the UK and 15 centres in Canada, operating under the Hollywood Bowl, Putt & Play and Splitsville brands, we’re proud to be ambitious market leaders in experiential family entertainment. We continue to expand our estate and look for profitable opportunities to grow, with an average of three new sites opening each year.

At Hollywood Bowl Group, we value diversity and inclusion, and we’re committed to creating a working environment that promotes equal opportunities. Individual differences and the contributions of all employees are recognised and valued and we b