Team Manager - Wish Service

Nacro; Manchester; On-site; GBP 31,000; Full time

Job summary

A community support organization in Manchester is seeking a Team Manager to lead the New Women in Safe Housing (WISH) Scheme. The successful candidate will manage a dedicated team, oversee service delivery, and work with vulnerable women seeking support from domestic abuse. This role requires strong leadership skills and experience in housing management. A competitive salary, excellent benefits, and the opportunity to make a real difference await the right candidate.

Qualifications

• Experience managing support services and staff dynamics.
• Proficiency working with vulnerable women and understanding domestic abuse.
• Established knowledge of compliance frameworks in housing.

Responsibilities

• Lead and motivate staff in delivering a high-quality service.
• Plan team activities to meet service delivery standards.
• Oversee service user assessments and develop support plans.
• Ensure compliance with safety guidelines and reporting.
• Safeguard women in the service through risk assessments.

Skills

Managing people

Intensive housing management

Working with women with complex needs

Understanding housing sector

Effective risk management

Job description

Team Manager

Location - Manchester

Salary - £30,326

Hours - 40 hours per week

Job type - Full Time Permanent

At Nacro we see your future, whatever your past.

Are you looking for a role where you can make a difference to someone’s life? Are you a keen problem solver, and thrive on partnership working to ensure the best outcomes for our clients? Are you passionate about empowering people with a range of needs? If so, we would love to hear from you.

The role will oversee Nacro's delivery of our New Women in Safe Housing (WISH) Scheme. The WISH programme provides temporary accommodation for women with a history of street sleeping and who may need accommodation because of fleeing or surviving domestic abuse.

WISH accommodation aims to keep residents safe and supported through an in‑reach, wrap‑around & multi‑agency support package. Women will be assisted to regain their independence, to re‑join their communities and to develop the necessary skills to live in freedom from fear.

The successful candidate will work in partnership with Manchester Women’s aid to provide specialist support. You will lead a team of staff to provide excellent services and outcomes for women.

You will represent Nacro in this service area and work with the area manager to grow and develop the service.

Key Responsibilities.

• Lead, manage, develop and motivate staff, including undertaking support and supervision and performance appraisals, to ensure their ability to perform roles and that they engage in their own personal development.
• Plan and direct the activities of the team to ensure the delivery of a high-quality support and housing management service, which meets the contractual and organisational objectives, targets, standards and outcomes.
• Oversee accommodation offers and placements. Ensuring that people accepted meet the service criteria and are issued with the correct tenure.
• Ensure that initial and on‑going assessments of service users take place and support plans are devised and implemented to achieve satisfactory outcomes.
• Ensure all activities and engagement with service users are recorded, risk assessed and appropriate action taken including arrangements for personal safety in line with Nacro guidelines.
• Safeguard all women in the service. Complete / oversee the completion of DASH RISK assessments and elevate cases to public safety / safeguarding arrangements such as MAPPA, MARAC and MASH.

Experience Required.

• Managing people, and intensive housing management and support services.
• Working with women with multiple and complex needs and women who have experienced domestic abuse.
• Understanding of the current operating environment within the housing sector.
• Understanding of compliance and quality frameworks for housing related support and intensive housing management services.
• Knowledge and understanding of effective risk management and accommodation planning processes for people with a range of needs.

Travel is essential and the role forms part of the NW area on‑call out‑of‑hour service. The post holder will be required to work on an on‑call rota covering one week in 7 on average.

The frequency may change in line with the need of the business.

The on‑call allowance is: £15.42 weekdays and £30.84 weekends and bank holidays.

An Enhanced DBS will be required for this role.

Please see a full list of Nacro’s amazing Benefits.