Team Manager - Transitional Team

Response Organisation; South Oxfordshire; On-site; GBP 31,000 - 37,000; Full time

Job summary

A leading mental health service provider in South Oxfordshire seeks an experienced Team Manager to oversee the Transitional Support team. This role involves day-to-day management, supporting clients towards independent living, and ensuring care standards are met. The ideal candidate will be skilled in team leadership, have a Level 3 Diploma in Adult Care, and possess knowledge of mental health support. This position offers a salary of £31,200 - £36,400 with competitive benefits.

Benefits

33 days annual leave

Cycle to Work Scheme

Employee Assistance Plan

Qualifications

• Experience managing or supervising a small team in a support environment.
• Knowledge of Safeguarding procedures.
• Experience working within a mental health environment.

Responsibilities

• Oversee and coordinate the daily operations of the service.
• Support the team in management of complex cases.
• Conduct recruitment and onboarding of new employees.

Skills

Team management

Knowledge of mental health

Communication

IT literacy

Education

Level 3 Diploma – Lead Adult Care Worker

Tools

MS Office

Job description

Overview

Our mission at Response is to enable people of all ages to live a more fulfilled life by providing excellent mental health services, housing, and supported living.

Do you have the desire to empower and promote independence and an interest in mental health?

Role

Team Manager - £31,200 - £36,400 per annum (Salaries vary depending on experiences)

Hours – 37 hours per week, Monday – Friday, inclusive of bank holidays, occasional evenings & weekends. You will be required to participate in an on-call rota as part of this role.

Service – Transitional Support/Oxford.

What You’ll Be Doing

The Transitional Support team are looking for an enthusiastic, caring and motivated individual to join their team as team manager. The team focuses on providing care, 5 days a week, for clients in both staffed projects and houses out in the community, shared houses and flats, creating a comfortable, safe and pleasant environment while helping residents work towards more independent living in the future. The position will require occasional evening and weekend work as required and you will be required to participate in an on-call rota as part of this role.

As a Team Manager, you will be responsible for the day-to-day management of the service, ensuring the team provide bespoke packages of support tailored to the needs of the individuals we support. Ensure KPI’s are met and support the service manager to ensure actions from monthly audits are completed to continuously improve quality. Provide management to the team and encourage them to perform at their highest level achievable.

Overall job responsibility: Further detail can be viewed in the Job Description.

Some of the core duties include:

• Oversee and coordinate the daily operations of the service.
• Ensure all needs are met for residents according to their support plans, promoting dignity, choice, and independence.
• Support the team in management of the most complex cases. Attend professionals meetings and guide the keyworker when required. Use escalation routes to the clinical teams for serious concerns and safeguarding.
• Arrange practice reflection and support for the team following serious incidents and resident cases that present as particularly challenging.
• Identify opportunities for improvement in service delivery and implement changes
• Manage resources, including equipment, supplies, and facilities, ensuring they are available and well-maintained.
• Lead, supervise, and support a team of support workers, including setting objectives, conducting continuous feedback meetings (supervision), and providing learning and development opportunities.
• Create and manage rotas to ensure adequate coverage that meets the needs of the residents.
• Conduct recruitment and onboarding of new employees, administer payroll changes, and ensure compliance to training requirements.
• Have oversight of the arrears in the service, attend arrears meetings and provide feedback on steps taken to manage these.
• While on-call, you must be available and contactable to respond to urgent issues, emergencies, or service needs within the agreed timeframe according to our on-call policy.
• Attend all mandatory training required to complete and maintain your role, ensuring you keep up to date with changes to specific laws and legislation that are relevant to your role.

The Successful Applicant

Our main priority for all our roles at Response is to find people that can live our values every day – Caring, Safe, Creative and Aspirational.

Essential criteria

• Level 3 Diploma – Lead Adult Care Worker
• A commitment to undertake continual personal development
• Knowledge of Safeguarding procedures
• The understanding of types of mental health illnesses and the level of care some clients may require.
• Assessing competence against the Care Certificate standards and the associated duties of team members roles
• Experience managing or supervising a small team in a support environment.
• Previous experience working within a mental health environment and providing care for those residents
• Experience of supporting team members in the achievement of the care certificate and associated duties of their role
• IT literate with experience using MS Office packages.
• Ability to communicate effectively with colleagues, clients and members of the public
• Be proactive and identify concerns before they become an incident.
• Demonstrate respect for difference and diversity.
• Sensitive to the needs of vulnerable individuals

What We Offer

• 33 days annual leave (inclusive of bank holidays)
• Blue Light card and other discounted shopping
• Employee Assistance Plan - with access to free counselling
• Cycle to Work Scheme
• Enhanced family friendly leave
• Professional qualification sponsorship and study leave
• £500 refer a friend bonus scheme
• Optional health cash care plan with money off prescriptions and treatments
• Wellbeing hub and mental wellbeing support app – approved by NHS
• Free flu jabs
• Free DBS application

You will receive the training and confidence to use core therapeutic talk therapies such as Cognitive Behavioural Therapy, Motivational Interviewing, Strength-based Trauma Informed Care and Mutual Aid to provide the best possible support to our clients.

If this Team Manager position sounds like the role for you then please apply today! We would love to hear from you! This vacancy may be closed early. To learn more about Response and what we do, please visit our website. Closing date - 20/11/2025

Our employees and clients come from all over the world, we proudly promote a friendly and inclusive culture and are registered as a Disability Confident Employer. We are committed to safeguarding and promoting the welfare of our clients. All our roles require an enhanced DBS check, two references from most recent employers and you must have the right to work in the UK.