Team Manager – Somerset Area

Marks and Spencer; Exeter; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading retail company is seeking a Team Manager in Exeter to lead a dynamic team and drive sales and service standards. The role requires proven leadership and the ability to adapt in a fast-paced environment. Flexible work arrangements are available. Join us to make a significant impact in retail operations.

Benefits

20% colleague discount

Competitive holiday entitlement

Discretionary bonus schemes

Defined Contribution Pension Scheme

Tailored training programmes

Wellbeing support, including Virtual GP

Charity volunteer day

Qualifications

• Ability to lead teams through ambiguity.
• Comfortable having difficult conversations.
• Demonstrate flexibility and resourcefulness.

Responsibilities

• Drive a selling culture within the team.
• Consistently raise performance and capability.
• Utilize data for operational decisions.
• Energize your team for first-class customer service.

Skills

Proven leadership ability

Digital confidence

Prioritization skills

Adaptability to change

Job description

Summary

Our Team Managers are responsible for leading the majority of our colleague population and are integral to the in‑store team. Your role is to help our people be the best they can be, to assist in driving sales, commerciality and service standards within your store. One of the requirements for this role is flexibility to work across various departments, which provides a strong grounding across all elements of our business and therefore supports career progression in the future. We offer a flexible/hybrid approach – talk to us about part‑time or job‑share opportunities that are meaningful to you, as we make this important.

What’s In It For You

Being a part of M&S is exactly that – playing your part to bring the magic of M&S to our customers every day. We’re an inclusive, dynamic, exciting, and ever‑evolving business built on doing the right thing and bringing exceptional quality, value and service to every customer, whenever, wherever and however they want to shop with us.

• 20% colleague discount across all M&S products and many of our third‑party brands for you and a member of your household.
• Competitive holiday entitlement with the potential to buy extra holiday days!
• Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
• A generous Defined Contribution Pension Scheme and Life Assurance.
• A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
• Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
• Industry‑leading parental, adoption and neonatal policies, providing support and flexibility for your family.
• Access to a fantastic range of wellbeing support for all colleagues, including access to our 24/7 Virtual GP and PAM Assist to support you and your family.
• A charity volunteer day to support a charity or cause you’re passionate about through a dedicated day away from work.

What You’ll Do

• Driving a selling culture within your team.
• Consistently raising performance and capability of the team to support developing internal talent.
• Utilising and exploiting data to support operational decisions.
• Implementing a continuous improvement mentality within the team and working in partnership with the wider team.
• Energising your team to deliver first‑class customer service within a fast‑paced environment.

Who You Are

• A proven leadership track record and the ability to lead effectively through ambiguity.
• Being digitally confident, having an understanding of systems and the ability to exploit them.
• Comfortable having difficult conversations and able to get effective resolutions with both colleagues and line managers.
• Ability to juggle a number of priorities whilst still maintaining an excellent standard and working with pace.
• Demonstrate flexibility and resourcefulness to change and the ability to lead teams through change with a growth mentality.

Everyone’s welcome

We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you’d benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.