Team Manager (Nights)

John Lewis Partnership

Gloucester

On-site

GBP 26,000 - 36,000

Full time

14 days+

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Benefits offered by this job

Night Premium

Night Shift Premium

Job summary

John Lewis Partnership is seeking a Team Manager for a Waitrose shop, responsible for leading a dynamic team and delivering outstanding Partner-led customer service. The role includes managing late-evening shifts with premium pay and ensuring high standards of availability, merchandising, and customer satisfaction in a busy store environment.

You will recruit, develop and motivate staff, oversee holiday planning, and drive continuous improvement while aligning with Waitrose standards and company

Qualifications

Experience leading a team in a fast-paced, customer-focused environment.
Ability to build high-performing teams and conduct regular performance conversations.
Passion for retail and understanding of competitive dynamics in the sector.

Responsibilities

Oversee day-to-day shop operations in a fast-paced environment.
Maximise sales and profit while minimising wastage.
Maintain high levels of product availability and merchandising.
Ensure lawful, secure store operation and strong customer satisfaction.
Lead and inspire the team, manage holidays and absences.
Create a supportive culture of care, belonging, pace and productivity.
Engage Partners to implement changes effectively within the shop.

Skills

Team leadership

People management

Customer service

Retail awareness

Communication

Job description

As a Team Manager in one of our Waitrose shops, you'll influence and motivate your team and be a positive role model for delivering outstanding Partner-led, customer service that is distinctively Waitrose, passionate Partners serving food lovers. Your strong leadership and team working skills will make all the difference to your team and, ultimately, the impression our customers have about the Waitrose brand. Keeping them returning again and again by earning their trust and loyalty for a lifetime, whilst helping to maximise sales and profit.In addition to your contractual pay, any time worked between 22:00 - 06:00 will attract Night Premium at a rate of £4.75 per hour. This will also apply to existing Partners who have enrolled onto Enhanced Hours Premium arrangements.

Due to the nature of this role, applicants must be 18 years or over to apply.

In addition to your contractual pay, any hours worked between 22:00 - 06:00 will attract Night Shift Premium at a rate of £4.50 per hour. This will also apply to existing partners who have enrolled onto Enhanced Hours Premium arrangements.

Key Responsibilities

It's fast paced and at times you'll oversee the entire day-to-day operation of the shop.
Using your commercial skills to maximise sales and profit while minimising wastage.
Ensuring consistently high levels of availability and merchandising as well as delivering
an efficient, legal, and secure store operation.
Improving and maintaining customer satisfaction.
Using your people skills to manage your team, from leading and inspiring to people related tasks like organising holidays and managing absences.
Create a supportive culture of care, belonging, pace and productivity.
Engage and lead partners in delivering and embedding change consistently and effectively within your shop.

Essential skills/experience you'll need

Experience of leading a team with a proven track record in a fast-paced, customer-focused environment.
Ability to build high-performing teams, recognise talent, and hold regular, honest performance conversations.
A passion for retail, understanding competitors and the economic factors impacting the Partnership.
Ability to assess workload realistically and adapt plans to ensure deadlines are hit and stakeholder relationships are maintained.
Ability to communicate with clarity and influence stakeholders at all levels.

Desirable skills/experience you may have

Experience with Disciplinary & Grievance processes.
Personal licence holder.
Experience in regulatory compliance management.

Closing Date

August 13, 2026

Pay

Contract Type

Permanent

Hours of Work

Full time (37.5 hours per week) across seven days, including weekends, between the hours of 20:00-08:00.

Job Level

Where You'll Be Working

Westfield White City (Waitrose & Partners), Westfield London Shopping Centre, Westfield, White City, London, W12 7GA

ABOUT THE PARTNERSHIP

We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.

We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.

As Partners, we make all the difference. And, we all own it.

Important points to note

It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.

John Lewis Partnership

Working in the Partnership comes with a difference, the Partner difference. #WeAllOwnIt #DrivenByPurpose

John Lewis Partnership is a trusted employee-owned retailer committed to creating a happier, sustainable future for partners, customers, suppliers, and communities.

Retail

Company size 10,001+ employees

Company type Public company

Momentum

Team growth

Momentum

2% in 12 mo

36,398 employees on LinkedIn

Mar 23 May 26

Employee experience

What it’s like inside

4.7