Team Manager - Foods - Guildford/Woking/Dorking/Epsom Area

Marks and Spencer plc (UK); Dorking; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading retail company in Dorking is seeking a Team Manager to lead a team of colleagues in driving sales and service standards. The role involves cultivating a selling culture, improving team performance, and leveraging data for operational decisions. Flexibility in working across departments is required. Candidates should exhibit strong leadership and customer service skills. Hybrid work opportunities available.

Benefits

20% colleague discount

Competitive holiday entitlement

Discretionary bonus schemes

Defined Contribution Pension Scheme

Wide range of training programmes

Financial and personal wellbeing perks

Qualifications

• Proven leadership track record and ability to lead through ambiguity.
• Digitally confident with an understanding of systems.
• Able to handle difficult conversations and get effective resolutions.

Responsibilities

• Drive a selling culture within the team.
• Raise performance and capability of the team.
• Utilize data for operational decisions.

Skills

Leadership

Customer service

Data analysis

Flexibility

Communication

Adaptability

Job description

Our Team Managers are responsible for leading the majority of our colleague population and are integral to the in-store team. Your role is to help our people be the best that they can be, to assist in driving sales, commerciality and service standards within your store. One of the requirements for this role is flexibility to work across various departments. This in return provides a strong grounding across all elements of our business and therefore supports with career progression in the future. We have a flexible / hybrid approach – talk to us about part time or job share opportunities in this role, if it's meaningful to you, it's important to us.

Benefits & Wellbeing

• Industry‑leading parental, adoption and neonatal policies, providing support and flexibility for your family.
• Access to a fantastic range of wellbeing support for all colleagues, including access to our 24/7 Virtual GP and PAM Assist to support you and your family.
• A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work.

What you’ll do

Your key accountabilities will include

• Driving a selling culture within your team.
• Consistently raising performance and capability of the team to support developing internal talent.
• Utilising and exploiting data to support operational decisions.
• Implementing a continuous improvement mentality within the team and working in partnership with the wider team.
• Energising your team to deliver first‑class customer service within a fast‑paced environment.
• A proven leadership track record and the ability to lead effectively through ambiguity.
• Being digitally confident; having an understanding of systems and the ability to exploit them.
• Comfortable having difficult conversations and able to get effective resolutions with both colleagues and line managers.
• Ability to juggle a number of priorities whilst still maintaining an excellent standard and working at pace.
• Demonstrate flexibility and resourcefulness to change and the ability to lead teams through change with a growth mentality.

Our Vision

We are ambitious about the future of retail. We're disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We're transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen. We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

Support & Adjustments

If you feel you’d benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application.

Employment Statement

Everyone’s welcome (Enter into Description on myHR Requisition form).

Full Benefits

Here are some of the benefits we offer that make working for M&S just that little bit more special…

• 20% colleague discount across all M&S products and many of our third‑party brands for you and a member of your household.
• Competitive holiday entitlement with the potential to buy extra holiday days!
• Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
• A generous Defined Contribution Pension Scheme and Life Assurance.
• A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
• Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.