Team Manager - Food - Skipton & Ilkley Area

M&S; Ilkley; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading UK retailer is seeking a Team Manager in Food to lead a shop floor team and ensure outstanding customer service. The ideal candidate will have a proven leadership background, a focus on commercial results, and a flexible approach to work. This role involves coaching team members, improving service standards, and engaging collaboratively with other departments. The company offers a high-impact environment with opportunities for career progression and flexible working arrangements.

Benefits

Flexible and hybrid working opportunities

Career progression support

Inclusive workforce environment

Qualifications

• Proven track record in a leadership role within a retail environment.
• Digitally confident with an understanding of operational systems.
• Ability to maintain high standards under pressure.

Responsibilities

• Lead a team on the shop floor to deliver exceptional customer service.
• Accountable for team performance and standards.
• Drive commercial results and improve operational effectiveness.

Skills

Leadership

Commercial awareness

Problem-solving

Operational resilience

Team coaching

Job description

Job Description

As a Team Manager in Food, you'll be responsible for leading a team on the shop floor to deliver exceptional availability, 5-star service, and commercial results.

This is not a back-office role. It's a frontline leadership position in one of the most competitive retailers in the UK. You'll need to be commercially sharp, operationally resilient, and relentless in your standards. Whether you're managing stock, coaching your team, or solving problems, you'll move with purpose and lead by example. This is your chance to step into a high‑impact role and help shape the future of M&S Food as we push the boundaries in our transformation.

• Lead and coach a team to deliver consistently under pressure. You'll set the pace, build capability, and hold the line on standards.
• From sales and standards to availability and team performance, you'll make things happen and take accountability when things don't go to plan.
• Work across departments to deliver a seamless customer experience. You'll need to collaborate fast, fix problems early, leading with pace and purpose.
• Drive commercial performance. You'll understand the numbers, translate them into action, and help your team stay laser‑focused on what matters.

Summary

Our Team Managers are responsible for leading the majority of our colleague population and are integral to the in‑store team. Your role is to help our people be the best that they can be, to assist in driving sales, commerciality and service standards within your store.

One of the requirements for this role is flexibility to work across various departments. This in turn provides a strong grounding across all elements of our business and therefore supports career progression in the future.

We have a flexible / hybrid approach – talk to us about part‑time or job‑share opportunities in this role. If it's meaningful to you, it's important to us.

What you'll do

• Drive a selling culture within your team.
• Consistently raise performance and capability of the team to support developing internal talent.
• Utilise and exploit data to support operational decisions.
• Implement a continuous improvement mentality within the team and work in partnership with the wider team.
• Energise your team to deliver first‑class customer service within a fast‑paced environment.

Who you are

• A proven leadership track record and the ability to lead effectively through ambiguity.
• Being digitally confident, having an understanding of systems, and the ability to exploit them.
• Comfortable having difficult conversations and able to get effective resolutions with both colleagues and line managers.
• Ability to juggle a number of priorities while still maintaining an excellent standard and working with pace.
• Demonstrate flexibility and resourcefulness to change and the ability to lead teams through change with a growth mentality.

Everyone's welcome

We are ambitious about the future of retail. We're disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We're transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don't hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.

About Us

M&S is ready to push boundaries to lead the industry into a greener, speedier, more inspiring digital era. That's why we're revolutionising how we work and offering our most exciting opportunities yet. There's never been a better time to be part of our team.

Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact. We're committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process and we're happy to talk smart/flexible working.

About the Team

Retail: The sweeping innovations we're rolling out at M&S will define a new era of retail. And we want you to help us introduce them to our customers. There's never been a more exciting time to join M&S!

We've embarked on a business transformation and are looking for people who are thrilled by the challenge of introducing innovative, new experiences to the retail world – and surprising every single customer with reasons to shop in our stores and online – day in, day out.

By embracing our digital tools to enhance the customer experience and remaining adaptable – both to the needs of our customers and our retail business – you'll live and breathe our approach to sales and service and will ensure every time is just as special as the next.