Team Manager - Food - Newcastle & Northumberland Area

Marks and Spencer; Newcastle upon Tyne; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading UK retailer is seeking a Team Manager in Food to lead a team on the shop floor, delivering exceptional service and commercial results. The role involves coaching staff, managing stock, and ensuring operational excellence in a fast-paced environment. Candidates should possess strong commercial acumen and the ability to drive team performance. If you're ready to lead and shape the future of retail, consider applying today.

Qualifications

• Experience in a frontline retail role with leadership responsibilities.
• Ability to drive commercial performance and accountability.
• Proven track record in coaching and developing team members.

Responsibilities

• Lead and coach a team on the shop floor.
• Drive commercial performance and accountability.
• Ensure great customer service and operational standards.
• Support store profitability and KPIs.

Skills

Commercial acumen

Team leadership

Operational resilience

Problem-solving

Job description

All the details

As a Team Manager in Food, you'll be responsible for leading a team on the shop floor to deliver exceptional availability, 5-star service, and commercial results. This is not a back-office role. It's a frontline leadership position in one of the most competitive retailers in UK.

You'll need to be commercially sharp, operationally resilient, and relentless in your standards. Whether you're managing stock, coaching your team, or solving problems, you'll move with purpose and lead by example. This is your chance to step into a high-impact role and help shape the future of M&S Food as we push the boundaries in our transformation.

• Lead and coach a team to deliver consistently under pressure. You'll set the pace, build capability, and hold the line on standards.
• From sales and standards to availability and team performance, you'll make things happen and take accountability when things don't go to plan.
• Work across departments to deliver a seamless customer experience. You'll need to collaborate fast, fix problems early, leading with pace and purpose.
• Drive commercial performance. You'll understand the numbers, translate them into action, and help your team stay laser-focused on what matters.

This is a big job - with big expectations. But for the right leader, it's the start of something game-changing. Are you ready to lead? Take Your Marks and apply today

Purpose

• Support the growth and profitability of the store through the implementation of the retail plan and delivery of the KPI measures for their area of accountability
• Role model great customer service and ensures the delivery of a customer focused service proposition through the team that delights our customers
• Recruit, and develop great talent and capability within the customer assistant team supporting the succession requirements of the store and region
• Ensure colleagues understand and are motivated to deliver their part
• Support the store to trade safely and legally, protecting Customers, Colleagues and the M&S brand
• Supports the delivery of an inspirational, improved and consistent visual customer journey instore which inspires our customers to shop and buy more often

Key Accountabilities

• Drive profitability and sales for their area through supporting the delivery of the Retail Plan and Store KPI's
• Supports the delivery and embedding of the business transformation plan and change initiatives for their area
• Delivers great standards and service by setting clear expectations with store colleagues
• Create the right culture, role modelling new digital ways of working and leadership behaviours
• Create a multiskilled team, coaching and training the team to fully utilise all the tools available to serve and sell well
• Deliver brilliant basics through the team
• Seeks customer feedback and takes action to deliver improvement
• Uses data and insight to improve customer instore experience, improve the operation and drive performance