Team Manager - Food - Manchester Area

Marks and Spencer plc (UK); Manchester; On-site; GBP 30,000 - 40,000; Full time

Job summary

A major UK retailer is seeking a Team Manager in Foods to lead by example and ensure exceptional customer service. This role emphasizes digital engagement and effective team management to maintain high standards and continuously improve the shopping experience. Ideal candidates will have proven leadership experience, a passion for food, and the ability to adapt in a dynamic retail environment.

Benefits

20% colleague discount

Competitive holiday entitlement

Discretionary bonus schemes

Defined Contribution Pension Scheme

Tailored induction and training

Parental and family support policies

Wellbeing support including Virtual GP

Charity volunteer day

Qualifications

• Experience in a retail management role.
• Proven leadership capabilities in a retail setting.
• Strong understanding of digital tools and systems.

Responsibilities

• Lead a team to deliver exceptional customer service.
• Utilise digital tools to enhance customer experience.
• Drive efficiency and effectiveness in store operations.
• Motivate and develop team members for high performance.

Skills

Digital confidence

Leadership

Customer service excellence

Flexibility

Coaching and mentoring

Job description

Join our team at M&S as a Team Manager in Foods, where you'll lead by example as a champion of our high‑quality products, offers, and services. We're seeking passionate leaders who take pride in their food knowledge and are eager to share it with both colleagues and customers. Your primary focus will be on providing remarkable service and enabling your team to deliver to the highest standards, ensuring that our customers feel valued every day. You'll actively engage with customers to understand their preferences and create opportunities to continuously improve their shopping experience.

What You’ll Do

• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App, to enhance the customer experience and ensure customers get the products they need promptly. You'll also coach store colleagues, driving digital capability and supporting them to perform at their best every day.
• Efficiency and effectiveness are key. As a skilled retail professional, you will put customers at the heart of all decision‑making and lead your team to achieve the same.
• As a passionate leader, you will effectively motivate, prioritise and delegate to create a great inclusive store environment that supports and respects team members.
• Flexibility and agility are vital. You will confidently work across the store, adapt to changing retail demands, and lead teams through the changing environment.
• Consistently raise the performance and capability of the team to support developing internal talent.
• Utilise and exploit data to support operational decisions.
• Implement a continuous‑improvement mentality within the team and collaborate with the wider team.
• Energise your team to deliver first‑class customer service within a fast‑paced environment.
• Demonstrate a proven leadership track record and the ability to lead effectively through ambiguity.
• Have an understanding of systems, be digitally confident, and exploit them to the benefit of the store.
• Comfortably have difficult conversations and obtain effective resolutions with colleagues and line managers.
• Juggle a number of priorities while maintaining excellent standards and working with pace.
• Show flexibility and resourcefulness to change and lead teams through change with a growth mentality.

Benefits

• 20 % colleague discount across all M&S products and many of our third‑party brands for you and a member of your household.
• Competitive holiday entitlement with the potential to buy extra holiday days.
• Discretionary bonus schemes awarded based on personal objectives and overall performance.
• A generous Defined Contribution Pension Scheme and Life Assurance.
• A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
• Perks and discounts via the M&S Choices portal to maximise your financial and personal wellbeing.
• Industry‑leading parental, adoption and neonatal policies providing support and flexibility for your family.
• Access to a full range of wellbeing support for all colleagues, including 24/7 Virtual GP and PAM Assist.
• A charity volunteer day allowing you to support a charity or cause you are passionate about on a dedicated day off work.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together. If you feel you would benefit from any support or reasonable adjustments during any stage of the recruitment process, please let us know when completing your application. We will endeavour to put steps in place to help you be at your best throughout the process.