Team Manager - Food - Banstead

M&S; Banstead; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading UK retailer is seeking a Team Manager to lead in-store colleagues and drive sales, service standards, and career progression. This role offers flexible working arrangements and includes responsibilities such as fostering a selling culture, maintaining high performance, and ensuring first-class customer service. Applicants should exhibit strong leadership skills, digital confidence, and the ability to handle difficult conversations effectively. Join us to shape the future of retail!

Benefits

20% colleague discount

Competitive holiday entitlement

Discretionary bonus schemes

Defined Contribution Pension Scheme

Comprehensive training programs

Parental and family policies

Wellbeing support

Charity volunteer day

Qualifications

• Proven leadership track record in a retail setting.
• Ability to lead teams through ambiguity and change.
• Strong communication skills for resolving conflicts.

Responsibilities

• Drive a selling culture within your team.
• Utilize data to support operational decisions.
• Energize your team for first-class customer service.

Skills

Leadership

Digital confidence

Customer service excellence

Job description

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Job Description

Our Team Managers are responsible for leading the majority of our colleague population and are integral to the in‑store team. Your role is to help our people be the best that they can be, to assist in driving sales, commerciality and service standards within your store. One of the requirements for this role is flexibility to work across various departments. This in return provides a strong grounding across all elements of our business and therefore supports with career progression in the future. We have a flexible / hybrid approach – talk to us about part time or job share opportunities in this role, if it's meaningful to you, it’s important to us.

What’s in it for you

Being a part of M&S is exactly that – playing your part to bring the magic of M&S to our customers every day. We’re an inclusive, dynamic, exciting, and ever‑evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever and however they want to shop with us.

• 20% colleague discount across all M&S products and many of our third‑party brands for you and a member of your household.
• Competitive holiday entitlement with the potential to buy extra holiday days!
• Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
• A generous Defined Contribution Pension Scheme and Life Assurance.
• A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
• Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
• Industry‑leading parental, adoption and neonatal policies, providing support and flexibility for your family.
• Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.
• A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work.

What you’ll do

• Driving a selling culture within your team.
• Consistently raising performance and capability of the team to support developing internal talent.
• Utilising and exploiting data to support with operational decisions.
• Implementing a continuous improvement mentality within the team and working in partnership with the wider team.
• Energising your team to deliver first‑class customer service within a fast‑paced environment.

Who you are

• A proven leadership track record and the ability to lead effectively through ambiguity.
• Being digitally confident. Having an understanding of systems and having the ability to exploit them.
• Comfortable having difficult conversations and able to get effective resolutions with both colleagues and line managers.
• Ability to juggle a number of priorities whilst still maintaining an excellent standard and working with pace.
• Demonstrate flexibility and resourcefulness to change and the ability to lead teams through change with a growth mentality.

Everyone’s welcome

We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & S P C H S® strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

Everyone’s welcome (Enter into Description on myHR Requisition form)

If you feel you’d benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.

About Us

M&S is ready to push boundaries to lead the industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team.

Marks & S P C H S® aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process and we are happy to talk smart/flexible working.

About the Team

Retail: The sweeping innovations we’re rolling out at M&S will define a new era of retail. And we want you to help us introduce them to our customers. There’s never been a more exciting time to join M&S!

We’ve embarked on a business transformation and are looking for people who are thrilled by the challenge of introducing innovative, new experiences to the retail world – and surprising every single customer with reasons to shop in our stores and online – day in, day out.

By embracing our digital tools to enhance the customer experience and remaining adaptable – both to the needs of our customers and our retail business – you’ll live and breathe our approach to sales and service and will ensure every time is just as special as the next.