About the role
As a Team Manager you will be the customer face of your area with a visible presence on the shop floor, leading your teams to deliver. You will:
- Support the team to achieve or surpass financial targets and KPI's
- Maintain excellent product knowledge, stay aware of competitors, and keep up with fashion trends and styling
- Develop relationships with brands and buyers to develop exceptional product knowledge
- Ensure the team maintains exceptional product knowledge, competition awareness, and stays up-to-date with fashion trends and styling
- Lead and monitor the execution of clientelling activities in line with store priorities and coach the team accordingly
- Manage and develop relationships with Concessions, Brand Partners & Area Managers to drive performance and support growth
- Lead and coach the team to deliver an exceptional client experience
Benefits
- Up to 40% off fashion
- Up to 40% off hospitality, food market and hampers
- 30% off beauty and perfumery, wine and spirits
- Clothing allowance
- Access to charity days, a season ticket/bike loan, learning and development opportunities, the Retail Trust Employee Assistance Program, recognition schemes and employee groups focused on wellbeing, diversity & inclusion and sustainability
Requirements
- Previous experience of luxury retail management
- Previous clientelling experience
- Demonstrable delivery of key sales and KPI targets directly and through your team
- Good business acumen with a drive for results
- Ability to manage complexity, be flexible and adapt to most situations
- Excellent communication skills and ability to build strong relationships with your team, peers and upwards
If this sounds like you, we want to hear from you! Apply now to kick‑start your journey with us.