Team Manager (Evening Shift), Artificial General Intelligence Data Services

Amazon; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading technology firm in London seeks an experienced team manager to oversee the Amazon Data Services team. Responsibilities include managing daily job assignments, supporting hiring and training, and implementing process improvements using methodologies like Kaizen. The ideal candidate is proficient in English with a Bachelor's degree and strong leadership skills. This role offers an evening shift pattern and opportunities for career development.

Qualifications

• Bachelor Degree or equivalent in a leadership-related position.
• Proficiency in English communication, both verbal and written.
• Ability to understand and develop performance metrics.

Responsibilities

• Manage daily job assignments and monitor performance.
• Support hiring and training of new associates.
• Develop weekly work schedules.
• Track quality and utilization metrics.
• Provide feedback to direct reports.
• Implement process improvements.

Skills

Communication skills

Performance metrics understanding

Leadership

Education

Bachelor Degree (Any Stream)

Tools

Quality control tools

Kaizen

Six Sigma

Lean

Job description

Job ID: 3122955 | Evi Technologies Limited

Interested in improving the technology and features powering Alexa? Come work on it. We are building the speech and language solutions behind Amazon Echo and other Alexa-enabled products and services. Alexa Data Services’ mission is to provide high-quality labelled data for machine learning (ML) technologies.

Key Job Responsibilities

• Manage job assignment on a day-to-day basis, monitoring performance on job or queue adherence, volume, and quality.
• Support hiring and training of new Associates.
• Ensure productivity is maximized through supervision, training, analysis, and feedback of performance data on a periodic basis.
• Develop the work schedule for the week by balancing work across various workflows and/or navigating competing delivery priorities.
• Liaise with Program Management and other global operations team leads to manage risks & propose mitigation strategies.
• Track quality and utilization metrics.
• File and track tickets, following up on blocks to productivity.
• Provide regular, formal & informal feedback to direct reports.
• Identify and help implement process-related improvement using methodologies such as Kaizen, Six Sigma, or Lean.
• Communicate effectively in English.

A Day in the Life

We are seeking an experienced team manager to join our operations in London to develop, manage, and support our Amazon Data Services team with Speech and language solutions. The successful candidate will be hired onto our evening shift pattern.

About the Team

The ADS team researches and delivers high‑calibre multi‑language Text‑to‑Speech technology, leading to voice quality and accuracy.

Basic Qualifications

• Bachelor Degree (Any Stream) or advanced college education or experience in a Leadership or related position with management.
• Proficiency verbal and written communication skills in English.
• Experience in understanding performance metrics and developing them to measure progress against key performance indicators.

Preferred Qualifications

• Experience with process improvement/quality control tools and methods.
• Demonstrated ability to lead diverse talent within a team, work cross‑functionally, and build consensus on difficult issues.
• Excellent communication, strong organizational skills and very detail‑oriented.
• Strong interest in hiring and developing people in their respective roles.
• Leadership experience in coaching and performance management.
• Experience in managing process and operational escalations.
• Experience with aspects of speech and language technology.
• Fluency in a foreign language (German, French or Italian) is a plus.
• Experience in practical application of methodologies such as Kaizen, Six Sigma, or Lean.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Job Details

• GBR, London
• Corporate Operations