Team Manager, Business Banking

Monzo; United Kingdom; Remote; GBP 32,000 - 41,000; Full time

Job summary

A competitive financial services provider in the UK is looking for a team leader in Business Banking. The successful candidate will guide their team to achieve high customer satisfaction and streamline operational performance. This role offers a salary range of £32,200 - £40,750, flexible working hours, and a £1,000 learning budget. Join us to lead a diverse and inclusive team dedicated to making money work for everyone.

Benefits

Flexible working hours

£1,000 learning budget

Macbook and work-from-home setup support

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Qualifications

• Experience in Business Banking within a financial services environment.
• Track record of inspiring leadership and high-performing teams.
• Ability to coach others to improve individual performance.
• Comfort with meeting productivity and quality targets.

Responsibilities

• Lead, coach and support your team’s professional goals.
• Instill a customer-centric culture focused on helping customers.
• Conduct team engagement activities and performance reviews.
• Use data to identify performance gaps and trends.

Skills

Leadership

Customer service focus

Coaching

Problem-solving

Team engagement

Job description

We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking.

After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16‑17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us.

With our hot coral cards and get‑paid‑early feature, combined with financial education on social media and our award‑winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo ❤️

Hear from our UK team about what it's like working at Monzo ✨

UK Remote | £32,200 - £40,750 + Benefits | Hear from the team Check out our Career Launchpad

⭐Our Business Banking team

Our business banking product, Best Business Banking App at the 2022 British Bank Awards, is built for our customers, making it simple for small businesses to pay and get paid. We have an exciting year ahead and are expanding our team to support the rapid growth of our Business banking product.

You’ll play a key role by…

• Leading, coaching and supporting your team to achieve their personal, professional and performance goals
• Instilling a strong customer‑centric culture and making sure everyone stays focused on what really matters: helping our customers with their personal financial lives
• Providing support through side‑by‑side coaching, call listening and 1:1 sessions with your team members to aid their continuous improvement
• Holding daily buzz sessions and weekly team meetings that focus on team engagement, performance and everything in between
• Being responsible for driving performance on an individual basis and a team level to ensure that we are performing at the level required to meet customer demand
• Managing schedules in conjunction with our Real Time team to ensure that we always have the right amount of people in the right place at the right time
• Regularly reviewing the quality of your team’s customer interactions to identify areas of potential improvement, both individually and structurally
• Helping your team with the most difficult queries and capable of explaining, demonstrating and motivating people to be excellent at their roles
• Being a point of escalation for queries on our Business Banking products and processes, either answering questions first time or directing inquiries to the right place
• Using data to spot trends and understand performance gaps
• Leading your team through business changes within your area
• Consistently making sure that the working environment is as engaging and rewarding as possible for those that you lead

We’d love to hear from you if…

• Have experience working within a Business Banking team within a financial services environment. This experience is essential.
• Are an inspirational leader that has a track record of leading high performing and happy teams
• Love coaching people to improve their own performance
• Are a self‑starter who sees their teams as their own business and is confident in your way of working
• Are comfortable leading a team working towards productivity and quality targets as well as understanding the impact that your day to day tasks have on service deliver
• Are passionate about getting customers queries solved in the most efficient way possible
• Are excited about developing individuals and managing performance
• Understand the need for difficult conversations at times; from absence and conduct management to saying no to requests that you aren’t able to grant
• Are very hands‑on and solve problems when you spot them and be able to shift priorities at short notice
• Enjoy working with people from all walks of life

Not ticking every box? That’s totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo, we’re dedicated to creating a diverse and welcoming team. If you’re passionate about this role and keen to learn and grow with us, we encourage you to apply— even if you don’t have everything that's listed just yet. Drop us your application, we’d love to hear from you!

What’s in it for you

£32,200 - £40,750 ➕share options

⏰We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team.

£1,000 learning budget each year to use on books, training courses and conferences.

We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work‑from‑home setup.

➕ Plus lots more! Read our full list of benefits.

The application journey has 3 key steps

• Application stage
• Recruiter call (30 minutes with a recruiter)
• Final stage interview (60 minutes)

This process should take around 2‑3 weeks - your schedule is really important to us, so we promise to be as flexible as possible!

We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here.

The closing date for applications is Thursday 20th November 2025.

Equal opportunities for everyone

Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

If you have a preferred name, please use it to apply. We don't need full or birth names at application stage.