Team Manager- Access & Advice

NHS; Midsomer Norton; On-site; GBP 35,000 - 45,000; Full time

Job summary

A local government council in England is seeking a Team Manager for its Access, Advice and Information Service, responsible for leading a team of social care practitioners. The ideal candidate will have experience in health and social care environments and strong communication and organisational skills, promoting a strength-based, person-centered approach. This role offers a flexible work/life balance.

Benefits

Flexible work/life balance

Wide range of benefits

Qualifications

• Experience in health and social care environments, ideally in advice services.
• Proven ability to manage administrative systems and client interactions.
• Understanding of issues affecting people aged 16 and over.

Responsibilities

• Oversee a dedicated team of social care practitioners.
• Manage and support the team in triaging information for advice.
• Assist in planning sustainable contingency arrangements.

Skills

Strong communication

Organisational skills

Experience in health and social care

Ability to work in fast-paced environments

Job description

At Bath & North East Somerset Council we have one overriding purpose to improve people's lives. A rare opportunity has arisen for a Team Manager to lead our Access, Advice and Information Service, supporting individuals seeking social care support.

About the Role

As Team Manager you will oversee a dedicated team of social care practitioners and be the first point of contact for people looking for social care assistance. You will champion a strength‑based, person‑centred approach in line with the Care Act 2014, helping people achieve their desired outcomes and live as independently as possible.

Main Duties of the Job

• Manage and support the team in triaging information to provide high‑quality advice and guidance to individuals and their carers.
• Develop the team’s skills to conduct initial assessments, safeguarding inquiries and holistic assessments, including equipment provision and risk management.
• Utilise a wide range of services, including third‑sector organisations, to support people’s goals.
• Ensure appropriate action is taken when individuals are at risk of harm, abuse or neglect.
• Assist in planning sustainable contingency arrangements for emergencies and crises.
• Provide clear information about the Charging policy to help individuals and families understand financial implications of Adult Social Care services.

About You

• Experience working in health and social care environments, ideally within advice services or the third sector.
• Proven ability to work in a fast‑paced environment managing administrative systems and client interactions.
• Strong communication and organisational skills.
• Understanding of issues affecting people aged 16 and over, including older adults.
• Forward‑thinking and committed to delivering high‑quality, person‑centred services.

Why Bath and North East Somerset Council?

We offer a wide range of benefits to ensure that you are paid fairly for your work, have the flexibility to enjoy a great work/life balance, and have the support you need. Go to https://jobsandcareers.bathnes.gov.uk/why-work-us/our-benefits

Find out more about our values at https://jobsandcareers.bathnes.gov.uk/why-work-us/our-values

We are a Disability Confident Employer – find out more at https://shorturl.at/ajrsW

The Council is committed to having a diverse and inclusive workforce. Applications for job‑share, part‑time and flexible working arrangements are welcomed and will be considered in line with business needs.

Person Specification

Please refer to role profile and role specific criteria for this role. available on council's job posting for this position.

Qualifications

• Please refer to role profile and role specific criteria for this role. available on council's job posting for this position.
• Please refer to role profile and role specific criteria for this role. available on council's job posting for this position.

Experience

• Please refer to role profile and role specific criteria for this role. available on council's job posting for this position.
• Please refer to role profile and role specific criteria for this role. available on council's job posting for this position.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Interview date: TBC

If you would like to find out more, please contact Kirsty Quinn, Interim Head of Adult Social Care by email at [e-mail].

Please note that this role is subject to an Enhanced/Basic DBS Check.

Safeguarding Statement: The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable groups and expects all employees and volunteers to share this commitment. As part of this commitment anyone working in a post with children or vulnerable groups will be expected to undertake an Enhanced DBS check with/without barred list checks.