Team Manager

South West London and St. George's Mental Health NHS Trust; Teddington; Hybrid; GBP 45,000 - 70,000; Full time

Job summary

South West London and St George's Mental Health NHS Trust is seeking a Team Manager for the Richmond Single Point of Access Team. You will provide operational leadership for referrals, day-to-day problem solving, and interface with Primary Care mental health teams and talking therapies.

The role requires strong people management, excellent communication, and the ability to work autonomously in a complex environment, driving service development and performance against nationally agreed targets.

Qualifications

• Educated to degree level in a health or social care discipline.
• Evidence of continuing professional development.
• Registered with the HCPC or NMC.

Responsibilities

• Coordinate mental health referrals and lead day-to-day problem solving and navigation.
• Provide supervision on clinical caseloads and ensure supervision and development reviews.
• Ensure team members adhere to professional codes of conduct and governance policies.

Education

Degree level in health or social care discipline

Job description

South West London and St George's Mental Health NHS Trust has a rich history, well-established community links and an international reputation. We provide a full range of local mental health services to the Kingston, Merton, Richmond, Sutton and Wandsworth London boroughs, as well as specialist forensic mental health services, including specialised services such as national deaf adults and CAMHS inpatients and OCD.

We are committed to providing high quality integrated health and social care for local people with mental health problems in South West London and more specialist mental health services for people throughout the UK. The Care Quality Commission already rates our services as 'good' however we aim to be 'outstanding'.

Our Values

We take pride in providing specialist care to our service users where our Trust values; being consistent, compassionate, collaborative, respectful and open is at the heart of everything we do. Our mission is \"making life better together\".

When you join us, you'll be part of something special - an innovative and rapidly growing organisation that is helping to redefine the Mental Health, education and social care landscape in the UK.

As a Trust, we are happy to talk flexible working.

Job overview

A fantastic and exciting opportunity has arisen for the post of Team Manager for Richmond Single Point of Access Team, providing operational leadership and management for the team. The successful candidate will be reporting directly to the Clinical Manager of the service.

The Single Point of Access (SPA) carries out expert triage and assessment for patients referred to secondary mental health care. They act as the single point in receiving referrals for working age adults across the whole Borough. The service offers assessment for those with a potential serious and complex mental health problem. The team forms part of a planned and integrated whole system approach to care in conjunction with Primary Care mental health teams and Talking Therapy services, Integrated Recover Hubs; Crisis and Home Treatment Teams, Acute Inpatient Care, Early Intervention Services and Specialist services such as Forensic and CAMHS.

This role requires someone with drive, energy and a commitment to high performance standards and the delivery of excellent services. The post holder would be joining a supportive service line management team, with supervision and opportunities to participate in service development.

Main duties of the job

The post holder will co-ordinate mental health referrals and lead with day-to-day problem solving and navigation, both within the service and at the interface with other services and external organisations. The post holder will be working alongside the clinical manager and consultant psychiatrists and within the MDT.

The successful candidate will need to demonstrate excellent interpersonal skills, an aptitude for managing multiple demands and effective time management techniques whilst remaining calm under pressure. A positive outlook and ability to motivate others is also desirable.

You will be responsible for the monitoring and supervising of clinicians' caseloads using various IT systems, and you will work closely with the service's Senior Management Team to ensure the services delivered are of high quality and meet nationally agreed targets and local KPIs.

You would need to have excellent communication skills, pro-active, be able to work autonomously and in complex environments. Interested candidate would be expected to be able to think creatively, innovatively and demonstrate ability to lead a team. You will also be flexible, responsive, and organised, with an interest in developing services, and participating in service modernisation.

Working for our organisation

We are Proud to Belong at South West London and St George's Mental Health NHS Trust.

We have expert services, a rich history and a clear commitment to providing the best quality care for those with mental ill-health. The Care Quality Commission already rates our services as 'good' - we aspire to be 'outstanding'.

This is a great time to join us. We are transforming the way we care for our communities to support our mission of Making Life Better Together. We have built two brand new mental health facilities at Springfield University Hospital, which are amongst the best in the world. More developments are planned across our sites and services as we invest a further £120m to upgrade and modernise our estate by 2027.

We are inclusive and diverse and strive to be actively anti racist. We want to attract people from all backgrounds and experiences to enrich the work we do together. We are proud to co-produce and involve our local communities in all that we do.

We offer flexible working, career development and a variety of benefits to enable a positive, welcoming environment in which our people and their careers can thrive.

Come and join our inclusive teams and help our patients on their recovery journey.

Unless expressly stated in the job advert the role is not subject to sponsorship, please be advised that all offers of employment are subject to evidence of right to work in the UK.

Detailed job description and main responsibilities

• To ensure the team provides an effective and streamlined service, implementing National Service Framework directives.
• To co-ordinate the day-to-day operational process, to include caseload allocation, management and other duties as appropriate.
• To provide supervision on clinical caseloads and ensure that all team members have appropriate clinical supervision and Development Review.
• To ensure team members adhere to relevant professional code of conduct, keep up to date and meet professional requirements, in conjunction with the professional leads.
• To act as professional supervisor where appropriate.
• To ensure the Trust policies on staff supervision, health and sickness, safety and equal opportunities are adhered to, and ensure that all staff absence (including the doctors) is recorded through an agreed team procedure.
• To implement clinical and corporate governance at team level.
• To maintain responsive and effective financial management within an agreed health care budget and ensuring the Clinical Manager is informed on financial performance.
• To ensure the team members (including the doctors) contribute to the activity data collection (including RIO) in accordance with Trust policies and procedures.
• To facilitate and enable appropriate communication within the team, between other teams and departments across the Trust, Local Authorities, service users, carers and other relevant agencies.
• To contribute to service development by embracing and managing change programmes as identified through stakeholder consultation.
• To establish and maintain an effective system for reviewing and monitoring how resources are used.
• To work closely with the Clinical Manager and partner agencies in the borough to ensure that the operational policy works effectively and to develop any new protocols required in relation to referral and brief treatments.

Person specification

Training & Qualifications

Essential criteria

• Educated to degree level in a health or social care discipline
• Evidence of continuing professional and personal development
• Registered with the HCPC or NMC.

Desirable criteria

• Professional management qualification at diploma level or above
• Project Management qualification e.g. PRINCE2 foundation level

Experience

Essential criteria

• Demonstrable experience of health or social care management
• Experience of managing staff and resources
• Experience of working in a mental health setting

Desirable criteria

• Project or change management experience

Knowledge and Skills

Essential criteria

• Specialist knowledge of effective models of mental health and social care provision
• Knowledge of Safeguarding issues and child protection requirements/legislation and how these apply to the role
• Knowledge of counselling skills, group skills, cognitive skills, and behavioural skills

Desirable criteria

• Audit and Research skills

At South West London St Georges Mental Health Trust we are committed to providing services which embrace diversity and that promote equality of opportunity. We are a Disability Committed Employer, and welcome applications from all sections of the community and people of all protected characteristics. We are Members of Stonewall Diversity Champions and Employers Network for Equality and Inclusion.

As part of the Trust's commitment to Equalities and Diversity, the Trust supports the establishment of Staff Networks groups to promote diversity in the workplace:

• BME (Evolve) Staff Network
• Christian Staff Network
• DiverseAbility
• Deaf Staff Network
• Mental Health Staff Forum
• Women's Staff Network
• LGBTQIA+

We are committed to supporting the Armed Forces Community and has signed the Armed Forces Covenant.

We provide reasonable adjustments to the interview process for any candidates with a disability.

Please note:

• That the closing date listed is a guide only and that the vacancy may close earlier should sufficient number of applicants have been received
• That once you have submitted your application you agree to your application being transferred to a 3rd party e-recruitment system
• That should you not have heard from us within three weeks from the closing date your application has not successful
• That priority consideration for applications may be given to at‑risk NHS employees
• That should you be successful and appointed, you authorise South West London and St George's Mental Health NHS Trust to confirm your previous NHS service via an Inter Authority Transfer (IAT) process
• That your employment is offered subject to successful completion of a Probationary Period depending on your Band (except medical roles)
• That we are a smoke‑free Trust
• South West London and St George's Mental Health NHS Trust does not charge any fees at any stage of the recruitment process, including job applications, sponsorship arrangements, or employment offers. The contact details published on our official website are the Trust's authorised contact channels and should be used for all recruitment communications, job applications, and verification of employment offers.