TEAM MANAGER

Primark; Norwich; On-site; GBP 30,000 - 37,000; Full time

Job summary

Primark Norwich is seeking a Team Manager to lead our store team and deliver an outstanding customer experience. You will manage daily operations, drive sales, and ensure visual standards while coaching colleagues.

You’ll collaborate with the management team, organise tasks, develop your people through coaching and digital learning, and uphold our inclusive, people-first culture.

This fixed-term role runs 13/09/2026 to 12/07/2027, with 5 out of 7 days.

Qualifications

• Leadership experience and coaching skills with a customer focus.
• Ability to drive performance through commercial awareness.
• Focus on building strong relationships to foster team well-being.
• Excellent organisational skills and problem-solving abilities.

Responsibilities

• Collaborate with the management team to support daily store operations.
• Oversee a department, including commercial planning, stock management, and visual standards.
• Supervise tills or fitting rooms when required.
• Organise and lead the Retail Assistants, assigning daily tasks.
• Motivate and coach the team to deliver an exceptional store environment and customer experience.
• Pursue personal development through digital learning, apprenticeships, and career pathways.

Skills

Leadership

Coaching

Performance driven

Relationship building

Organisational skills

Job description

Location: Primark Norwich
Salary: £33,189 (with 31 days annual leave & pension)
Contract: Fixed Term Contract (13/09/2026-12/07/2027), 5 days out of 7

BECAUSE PEOPLE LISTEN WHEN YOU TALK

A people-first culture where you can work with impact. A business that continues to grow and invest creating maximum joy at minimum cost. Just look at our 80,000+ colleagues across 450+ stores covering many markets globally, all leaving their mark.

Our colleagues are the heart of everything we do – we’re caring, dynamic and we succeed together. The Team Manager role is at the forefront of this. There’s real accountability and ownership, we give our managers freedom within a framework, which means you can shape your team’s development and encourage a fast, efficient, enjoyable customer experience.

Job Description

What you’ll do

At Primark we do retail our way…so here is a taste of what you can expect in the role.

• Collaborate with the rest of the management team to support the daily running of the store.
• Responsible for an allocated section or department of your store – including commercial planning, stock management, planograms, creating visual impact and of course sales.
• Oversee till areas or fitting rooms when required.
• Organise your team of Retail Assistants, setting tasks daily.
• Motivate and coach your team to provide an exceptional store environment and customer experience while optimising sales.
• Drive your own development by taking advantage of our digital learning, apprenticeships and career pathways and see yourself grow in a supportive place powered by our people.

Qualifications

What you’ll bring

Inspiring the team to deliver an amazing customer journey requires a bold team player to take the reins. Here’s what we need from you:

• Leadership experience and coaching skills – ability to influence your team to communicate, engage and challenge whilst keeping the customer at the forefront of your actions.
• Driver of performance through commercial awareness and talent development.
• Focus on building strong relationships to enhance employee culture and well-being.
• Excellent organisational skills and the ability to problem-solve.

Additional Information

Excited? Good. Because it’s energising to put your skills to work in a growing global business committed to helping people express themselves – and feel a sense of belonging.

Our fashion isn’t one-size-fits-all and neither is our culture. Primark promotes equal employment opportunity, we strive to create an inclusive workplace where people can be themselves, access opportunities and thrive together.

If you require extra support at any stage of the selection process, please get in touch with our team at [e-mail].