TEAM MANAGER

Primark; Norwich; On-site; GBP 30,000 - 37,000; Full time

Benefits offered by this job

31 days annual leave

Pension scheme

Job summary

Primark Norwich is seeking a Team Manager to lead the store’s daily operations and deliver an exceptional customer experience. You’ll oversee a section or department, including commercial planning, stock management, planograms, and visual impact, while supervising tills and fitting rooms when needed.

You’ll organise and coach a team of Retail Assistants, set daily tasks, motivate performance, and drive development through our digital learning, apprenticeships and career pathways in a supportive

Qualifications

• Leadership and coaching experience to guide a team
• Focus on commercial planning, stock management and planograms
• Excellent organisational and problem-solving skills

Responsibilities

• Collaborate with the management team to support daily store operations
• Lead an allocated section/department including commercial planning and stock management
• Oversee tills or fitting rooms when required
• Organise and coach Retail Assistants, setting daily tasks
• Motivate and develop the team to deliver an exceptional store environment and customer experience while optimising sales
• Engage in personal development through digital learning, apprenticeships and career pathways

Skills

Leadership

Coaching

Commercial awareness

Organisational skills

Problem solving

Customer service focus

Job description

Location: Primark Norwich

Salary: £33,189 (with 31 days annual leave & pension)

Contract: Fixed Term Contract (13/09/2026-12/07/2027), 5 days out of 7

BECAUSE PEOPLE LISTEN WHEN YOU TALK

A people-first culture where you can work with impact. A business that continues to grow and invest creating maximum joy at minimum cost. Just look at our 80,000+ colleagues across 450+ stores covering many markets globally, all leaving their mark.

Our colleagues are the heart of everything we do – we’re caring, dynamic and we succeed together. The Team Manager role is at the forefront of this. There’s real accountability and ownership, we give our managers freedom within a framework, which means you can shape your team’s development and encourage a fast, efficient, enjoyable customer experience.

What You’ll Do

• Collaborate with the rest of the management team to support the daily running of the store.
• Responsible for an allocated section or department of your store – including commercial planning, stock management, planograms, creating visual impact and of course sales.
• Oversee till areas or fitting rooms when required.
• Organise your team of Retail Assistants, setting tasks daily.
• Motivate and coach your team to provide an exceptional store environment and customer experience while optimising sales.
• Drive your own development by taking advantage of our digital learning, apprenticeships and career pathways and see yourself grow in a supportive place powered by our people.

What You’ll Bring

• Leadership experience and coaching skills – ability to influence your team to communicate, engage and challenge whilst keeping the customer at the forefront of your actions.
• Driver of performance through commercial awareness and talent development.
• Focus on building strong relationships to enhance employee culture and well-being.
• Excellent organisational skills and the ability to problem-solve.

Excited? Good. Because it’s energising to put your skills to work in a growing global business committed to helping people express themselves – and feel a sense of belonging.

Our fashion isn’t one-size-fits-all and neither is our culture. Primark promotes equal employment opportunity, we strive to create an inclusive workplace where people can be themselves, access opportunities and thrive together.

If you require extra support at any stage of the selection process, please get in touch with our team at [e-mail].