Team Manager

John Lewis Partnership; Northampton; On-site; GBP 30,000 - 43,000; Full time

Job summary

A leading retail company in the UK is looking for a Team Manager for their Waitrose shop in Northampton. The role involves overseeing daily operations, ensuring customer satisfaction, and managing a team. Ideal candidates will have strong leadership and communication skills. This permanent position offers a salary between £30,500 and £42,500 annually, with full-time hours including flexibility for evenings and weekends.

Qualifications

• Experience of leading a team in a fast-paced, customer-focused environment.
• Ability to influence stakeholders.
• Resilience to support your team’s response to change.

Responsibilities

• Oversee the day-to-day operation of the shop.
• Ensure high levels of customer satisfaction.
• Manage your team, from leading to organising absences.

Skills

Leadership skills

Team management

Communication skills

Customer service focus

Job description

About the Role

As a Team Manager in one of our Waitrose shops, you will influence and motivate your team, acting as a positive role model for delivering outstanding partner‑led, customer service that reflects the distinctive Waitrose experience. Your strong leadership and team‑working skills will be pivotal in shaping the customer’s impression of the Waitrose brand. In addition to your contractual pay, any time worked between 22:00 and 06:00 will attract a Night Premium of £4.50 per hour.

Key Responsibilities

• Oversee the day‑to‑day operation of the shop, maintaining a fast‑paced and customer‑focused environment.
• Use commercial skills to maximise sales and profit while minimising wastage.
• Ensure consistently high levels of availability and merchandising, delivering an efficient, legal, and secure store operation.
• Improve and maintain customer satisfaction.
• Manage your team, from leading and inspiring to organising holidays and managing absences.
• Create a supportive culture of care, belonging, pace and productivity.
• Engage and lead partners in delivering and embedding change consistently and effectively within your shop.

Essential Skills & Experience

• Experience of leading a team in a fast‑paced, customer‑focused environment.
• People management skills.
• Demonstrated passion for and understanding of retail.
• Resilience to support and plan your team’s response to change.
• Ability to influence stakeholders.
• Advanced communication skills.

Desirable Skills & Experience

• Experience supporting the disciplinary and grievance process.
• Regulatory compliance management.
• Personal licence holder.
• Food hygiene Level 3 qualification.

Additional Details

Pay: £30,500.00 – £42,500.00 Annual
Contract Type: Permanent
Hours of Work: Full Time, 37.5 Hours, including early starts, late finishes, evenings and weekends.
Job Level: Partnership Level 8
Location: Wootton (Waitrose & Partners), Newport Pagnell Road, Wootton, Bedfordshire, NN4 6HP
Closing Date: October 22, 2025

Why Join Us?

We are the largest employee‑owned business in the UK, home to beloved brands such as John Lewis and Waitrose. Our purpose is to build a happier world by being brilliant at retail. We offer a supportive environment where everyone can thrive, champion diversity, and contribute to our collective success.

All positions are subject to pre‑employment vetting, including DBS checks where required. Apply early as vacancies can close quickly.

We support flexible working arrangements where possible to help you achieve a healthy work‑life balance.