Team Manager

Ocado Logistics; Liverpool; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading logistics company in the UK is seeking a Team Manager for Delivery Operations in Knowsley. In this role, you will oversee the daily delivery operation, managing around 120 drivers per shift in a fast-paced environment. The ideal candidate should have experience in logistics management, strong organizational skills, and a customer-first approach. Join us to help shape the future of delivery operations and support a collaborative management team.

Benefits

Collaborative work environment

Tools and training for career growth

Focus on safety and innovation

Qualifications

• Proven experience in a fast-paced operational or logistics environment.
• Previous team leader or management experience, ideally in delivery or transport.
• Flexibility to work across rotating shifts, including weekends.

Responsibilities

• Manage and lead the daily delivery operation on your shift.
• Monitor live routes and resolve delivery issues.
• Oversee driver performance and engagement.

Skills

Strong organisational skills

Communication skills

IT proficiency

Team leadership

Customer-first approach

Tools

Tracking systems

Reporting tools

Admin platforms

Job description

Overview

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Team Manager - Delivery Operations

Location: Knowsley

Hours: 40 hours per week, flexible shifts on a rolling rota (AM, PM, or Evening)

Operating Hours: 05:00 - 00:00

Reports to: Operations Manager

About the Role

Ocado Logistics is looking for passionate people leaders to drive operational excellence and deliver outstanding service to customers. We have three opportunities for Team Managers - Delivery Operations to join our growing spoke at Knowsley. As part of a seven-person management team, you will lead and support the delivery operation to run safely, efficiently, and in line with Ocado standards. Each Team Manager will oversee around 120 drivers per shift, contributing to a team of approximately 400 colleagues on site. This is a fast-paced, people-focused role where you’ll make a real difference to the day-to-day running of our delivery service.

Responsibilities

• Manage and lead the daily delivery operation on your shift
• Monitor live routes, resolve delivery issues, and ensure customer satisfaction
• Oversee driver performance, attendance, and engagement
• Liaise with call centre and driver teams to maintain high service quality
• Complete administrative and reporting tasks accurately and efficiently; strong IT proficiency is required
• Support health & safety and fleet management, including vehicle checks and route planning
• Coach and develop your team, promoting a positive, safety-first culture
• Conduct performance, absence, and disciplinary meetings in line with policy

Qualifications

• Proven experience in a fast-paced operational or logistics environment
• Previous team leader or management experience, ideally in delivery, transport, warehouse, or customer service
• Strong organisational and communication skills, with the ability to prioritise under pressure
• IT proficient — confident using tracking systems, reporting tools, and admin platforms
• Experience managing formal people processes (performance or disciplinary meetings)
• A customer-first approach, understanding how great delivery drives brand reputation
• Flexibility to work across rotating shifts, including weekends

Why Join Ocado Logistics?

At Ocado Logistics, we put our people first. You’ll be part of a collaborative management team that values safety, teamwork, and innovation. We’ll support you with the tools and training you need to grow your leadership career while helping to deliver an outstanding customer experience every day.

Ready to make an impact? Join Ocado Logistics and help shape the future of delivery operations at Knowsley. Apply now to take the next step in your leadership career.