Team Manager

Second Nature; Greater London; On-site; GBP 70,000 - 110,000; Full time

Benefits offered by this job

Private medical insurance

CPD budget

CPD time

Quarterly meet ups

Salary sacrifice

Cycle to work

Job summary

Second Nature is seeking a health coach manager to lead a remote-first team of nutritionists and dietitians, embedding scalable coaching systems and processes. You will drive performance, coach development, and cross-functional collaboration to deliver high-quality digital health coaching across the UK.

The role combines leadership, operational excellence, and a passion for health and wellbeing, with hybrid London-based office presence optional as part of a flexible work model.

Qualifications

• 3+ years of people management experience.
• Strong ability to use data to identify bottlenecks and improve workflows.
• Excellent communication and feedback skills to inspire and drive accountability.
• Proven track record of continuous improvement and implementing new workflows.
• Comfortable working autonomously and collaboratively in a remote-first environment.

Responsibilities

• Lead and support our health coaching team (nutritionists and dietitians): manage remote health coaches, creating a culture of trust and accountability.
• Ensure operational excellence: simplify workflows, reduce friction, and use data to design efficient ways of working.
• Drive performance and quality: monitor team efficiency using internal quality/tools to optimise outcomes.
• Coach development: deliver regular feedback and coaching to grow team members' confidence and impact.
• Collaborate cross-functionally: partner with Health Coach Managers, Operations, Product, NHS, and Partnerships to drive innovation.

Skills

People management

Data-driven operations

Communication & feedback

Process optimization

Remote-first collaboration

Tech literacy

Job description

We’re looking for a people-focused, operationally strong Health Coach Manager to join one of the UK’s most exciting health-tech startups.

You’ll design and embed the systems and processes that enable us to scale high-quality coaching.

If you’re a confident, thoughtful leader with experience building and managing high-performing teams, a genuine passion for health and wellbeing, and a drive to make meaningful impact, we'd love to hear from you.

At Second Nature, we’re on a mission to make healthy living astonishingly easy — and to eradicate type 2 diabetes and obesity through world-class digital health coaching.

What you’ll do

• Lead and support our health coaching team (nutritionists and dietitians): Manage a team of remote health coaches, creating a culture of trust, accountability, and continuous improvement
• Ensure operational excellence: You’ll simplify complex workflows, reduce friction for your team, and use data to design smarter, more efficient ways of working
• Drive performance and quality: Monitor team efficiency using internal quality and operational tools to optimise service performance and outcomes
• Coach development: Deliver regular feedback and coaching to help team members grow in confidence, skill, and impact
• Collaborate cross-functionally: Partner with fellow Health Coach Managers, Operations Managers, Quality Managers, and teams across Product, NHS, and Partnerships to drive innovation and alignment

What we’re looking for

• Proven people management experience (3+ years) with a track record of developing and supporting teams
• Strong operational background - able to use data to identify bottlenecks, inefficiencies, and areas for improvement, and translate insights into actionable solutions
• Excellent communication and feedback skills, able to inspire, support, and drive accountability
• Proactive, solution-oriented, and resilient - not afraid to roll up your sleeves to make things happen
• Proven ability to drive continuous improvement by challenging existing ways of working and introducing new workflows or best practices
• Passion for health, wellbeing, and behaviour change, and excitement about the role technology can play in transforming lives
• Confident working both autonomously and collaboratively in a fast-paced, remote-first environment
• Strong tech literacy and comfortable working from a laptop 5 days per week (Monday to Friday), 40 hours per week

Nice to have:

• Background in nutrition, dietetics, or health coaching (HCPC or AfN registration welcome but not required)
• Experience in a startup, healthcare, or digital health setting
• Familiarity with behaviour-change frameworks (CBT, NLP, or motivational interviewing)

Working at Second Nature

We embrace a hybrid model that balances flexibility with connection:

• London-based: 1–2 days per week in the office
• Remote (UK-based): Once per month in the office

This approach allows for meaningful collaboration and space to do focused work.

Why you’ll love working here:

• You’ll lead and develop a high-performing coaching team to deliver world-class health coaching at scale
• You’ll have the autonomy to drive continuous improvement and make tangible impact on team performance and member outcomes
• You’ll work alongside a passionate, mission-driven team who genuinely care about helping people live healthier lives
• Flexible working hours and autonomy over your workload to support your own wellbeing
• Private medical insurance, provided after your first year with the company
• CPD budget of £200/year and protected CPD time
• Quarterly company meet ups/socials in London
• Salary sacrifice and cycle to work schemes

To apply

Please complete the application form, and attach your CV.

If we don't have a chance to get back to you, we're not intentionally being rude, but please assume it's a no for now!

You can find out more about working with us here and here: https://www.secondnature.io/our-story