Team Manager

South West London and St George's Mental Health NHS Trust; Greater London; On-site; GBP 43,000 - 54,000; Full time

Job summary

South West London and St George’s Mental Health NHS Trust is seeking a Band 7 Team Manager for the new Crisis Access Hub in Greater London. The role combines operational leadership with clinical screening duties, overseeing staffing, referrals, and performance across Kingston, Merton, Richmond, Sutton and Wandsworth.

The post-holder will support supervision, wellbeing, and escalation arrangements, ensuring staff work within clear roles and adhering to the 1-hour referral screening target.

Qualifications

• Experience leading crisis pathways and teams.
• Strong line-management and supervision skills.
• Ability to analyse data and drive service improvement.
• Clinical screening experience is desirable.

Responsibilities

• Oversee day-to-day operational management of the Crisis Access Hub.
• Ensure safe staffing, manage demand and referral flow.
• Monitor screening times and support delivery of the 1-hour target.
• Line manage Band 6 and Band 7 practitioners and support wellbeing.

Skills

Leadership

Staff management

Data-driven improvement

Clinical governance

Job description

We are looking for a clinically credible and operationally confident leader to join the new Crisis Access Hub as Band 7 Team Manager. This is a working Team Manager role within the Crisis Pathway Redesign Programme. The Hub provides telephone and electronic referral screening, prioritisation, signposting and onward routing across Kingston, Merton, Richmond, Sutton and Wandsworth. It does not provide face-to-face assessment, home visits or treatment. This is not a protected management or Monday to Friday 9am to 5pm role. The post holder will work shifts, be routinely in the numbers and undertake clinical screening activity alongside operational management duties.

The post holder will provide day-to-day operational management of the Crisis Access Hub while also working clinically within the screening function. You will oversee safe staffing, demand, referral flow, escalation, performance and quality during shifts, while contributing directly to referral screening and pathway decision-making. You will monitor response to screening times daily, take action to support delivery of the 1-hour target, and use data, audit, incidents and feedback to drive improvement. You will line manage staff, support supervision and wellbeing, and ensure Band 6 and Band 7 practitioners work within clear roles and escalation arrangements.

Unless expressly stated in the job advert this role is not subject to sponsorship, please be advised that all offers of employment are subject to evidence of right to work in the UK.

We are Proud to Belong at South West London and St George’s Mental Health NHS Trust.

We have expert services, a rich history and a clear commitment to providing the best quality care for those with mental ill-health. The Care Quality Commission already rates our services as ‘good’ - we aspire to be ‘outstanding’.

This is a great time to join us. We are transforming the way we care for our communities to support our mission of Making Life Better Together. We have built two brand new mental health facilities at Springfield University Hospital, which are amongst the best in the world. More developments are planned across our sites and services as we invest a further £120m to upgrade and modernise our estate by 2027.

We are inclusive and diverse and strive to be actively anti racist. We want to attract people from all backgrounds and experiences to enrich the work we do together. We are proud to co-produce and involve our local communities in all that we do.

We offer flexible working, career development and a variety of benefits to enable a positive, welcoming environment in which our people and their careers can thrive.

Come and join our inclusive teams and help our patients on their recovery journey.

For further details / informal visits contact: Name: Stefanie Grosvenor Job title: Clinical Manager Email address: [e-mail] Telephone number: 02035133454