Team Manager

Ocado Group; Erith; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading online grocery provider in the UK is seeking a Team Manager to oversee delivery operations. Responsibilities include managing the team, ensuring KPIs are met, and fostering a positive work environment. Ideal candidates should have management experience, strong communication skills, and a UK driving license. This role offers full-time hours with a variety of shifts, including weekends.

Qualifications

• Full and valid UK driving license required.
• Previous management experience is essential.
• Strong verbal and written communication skills are a must.

Responsibilities

• Manage the delivery operation team, including recruitment and performance management.
• Oversee site operations and ensure KPIs and deadlines are met.
• Conduct meetings, applying relevant policies appropriately.

Skills

Management experience

Strong communication skills

Numeracy skills

Drive for efficiency

Knowledge of food safety standards

Job description

An integral part of Ocado's success as an online grocery provider is the highly important fulfilment centres that are responsible for the delivery of our customers' orders. Within these spokes our Team Managers are the backbone of the operation, with their skills, knowledge and desire to help manage a successful site, in order to provide the best possible employee and customer experience of Ocado. The following tasks are not an exhaustive list of responsibilities for a Team Manager and are subject to change:

Responsibilities and Qualifications

• Manage the delivery operation team including recruitment, training and performance management of all of the spoke drivers.
• Chair meetings with our drivers, including any absence, disciplinary and welfare meetings in line with Ocado policies.
• Manage site operations; ensure all KPIs, targets and deadlines are met without disruption to the business.
• Ensure all health and safety measures are in place and followed, and that all training requirements are met and up to date at all times.

This role is for 40 hours per week, working a variation of 10‑hour shifts on any 4 days from 7 rotation, including some weekend working.

If you have a drive for efficiency and precision, a full and valid UK driving licence and previous management experience, we want you in our Logistics team! The ideal candidate will shape and drive a world class employee experience and environment to attract and retain the right people and lead your teams to foster a culture of respect, identity, loyalty, trust and aspiration.

• Ensure KPIs such as labour turnover, absence rates and engagement scores are a vital focus across your site.
• Continuously encourage self‑improvement, training and development of your teams to support succession planning and drive initiatives that enhance site‑wide engagement and morale.
• Have previous experience in conducting formal meetings, understanding and applying relevant policies appropriately.
• Strong verbal and written communication and numeracy skills are a must, and have a passion for dealing with people and a focus on achieving employee satisfaction.
• Knowledge of food safety standards and compliance is preferred, with previous experience in a spoke/warehouse or logistics environment highly desirable.

Here at Ocado Logistics, our people, technology and customers work side by side supporting the amazing communities we serve. We're all in it together – not afraid to roll up our sleeves and get stuck in.

Our people are incredibly diverse and come from all walks of life with different stories and experiences. We are proud that we are a disability‑confident employer, we prioritise inclusivity and equal opportunities for all individuals, ensuring a supportive and accessible workplace for employees with disabilities. Ocado Group is an equal opportunities employer and, as such, makes every effort to ensure that all potential employees are treated fairly and equally, regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion or belief, age, disability or union membership status.