Team Manager

Birmingham City Council; Birmingham; On-site; GBP 35,000 - 45,000; Full time

Job summary

A local government authority in Birmingham seeks a skilled individual to manage their in-house Enforcement Agent team. The role entails leading a team to recover unpaid council tax and other debts while ensuring excellent customer service. Ideal candidates will exhibit strong leadership and a commitment to fairness, alongside knowledge of enforcement legislation. This position offers flexible working arrangements and comprehensive training.

Benefits

Generous annual leave

Great pension scheme

Well-being support

Annual travel passes

Discounts at city centre establishments

Qualifications

• Strong leadership and decision-making skills under pressure.
• Detailed understanding of enforcement legislation and local taxation.
• Commitment to fairness and professionalism.

Responsibilities

• Lead a team of Revenues Officers and oversee their performance.
• Manage budgets and ensure income targets are met.
• Collaborate with stakeholders to improve service standards.

Skills

Leadership

Communication

Organizational skills

Understanding of enforcement legislation

Customer service

Job description

Responsibilities:

• Leading a team of Revenues Officers and overseeing their performance and development
• Managing budgets and ensuring income targets are met
• Applying legislation and policy to ensure lawful, effective and sensitive debt recovery
• Ensuring processes are up to date, inclusive and lawful
• Supporting vulnerable residents through appropriate signposting and discretion
• Collaborating with internal and external stakeholders to improve service standards

You’ll bring strong leadership, communication, and organisational skills, with the ability to make decisions under pressure and manage competing priorities. A detailed understanding of enforcement legislation and local taxation is essential, along with a commitment to fairness and professionalism. With flexible working arrangements, comprehensive training, and the chance to contribute directly to our community, this role is a fantastic next step in your career. If you’re passionate about making a difference and leading a high‑performing team, we’d love to hear from you.

Interviews for this role will be held in New Year. Please upload an up‑to‑date CV and Supporting Statement via the attachments part of your application. The Supporting Statement should outline how you meet the criteria for the role through your personal qualities, skills and experience and include your motivation for applying to the post. Note the Supporting Statement should be no more than 1500 words. Unfortunately, we cannot consider any applications without a CV and Supporting Statement attached.

Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people. We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.

We’re offering an exciting opportunity for a skilled and motivated individual to manage our in‑house Enforcement Agent team, helping to recover unpaid council tax, business rates, parking fines, and other debts – all while delivering excellent customer service.

Working for Birmingham City Council is more than just a job; it’s about making life better for the 1 million plus people who live and work in the city. The Council is a fantastic place to work. You will find an organisation that is both challenging and supportive; with a leadership patiently adventurous in its pursuit of excellence. There is a clear vision which is ensuring that the Council is working for communities today and building for tomorrow. We focus our resources on five key priorities:

• Prosp​erous Birmingham: through a focus on inclusive economic growth, tackling unemployment, attracting inward investment, and maximising the benefits of the Commonwealth Games.
• An Inclusive Birmingham: through a focus on tackling poverty and inequality, empowering citizens, promoting diversity and civic pride, and supporting and enabling all children and young people to thrive.
• A Safe Birmingham: through a focus on making the city safer, safeguarding vulnerable citizens, increasing affordable housing, and tackling homelessness.
• A Healthy Birmingham: through a focus on tackling health inequalities, encouraging physical activity and healthy living, supporting mental health, and improving outcomes for adults with disabilities and older people.
• A Green Birmingham: through a focus on street cleanliness, improving air quality, continuing the route to net zero, and becoming a city of nature.

We see the Council’s role as providing strategic leadership – that’s being able to visualise a new future for the city and equipping others to share our vision. We want to ensure the provision of services for all, so we can support those least able to support themselves by working with partners and putting citizens and neighbourhoods at the heart of our decision‑making. We are always looking for people who put the customer at the centre of their approach, with a commitment to excellence to help us achieve our vision.

We will support you to develop and thrive in your role, building a pathway for long‑term success, with lots of development opportunities, such as apprenticeships.

In return, we offer you excellent terms and conditions, generous annual leave, a great pension scheme, well‑being support, annual travel passes and discounts at a number of city centre establishments.