Team Leader - VS Guildford

Next; Guildford; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Staff discount

Wellbeing services

Learning & development

Pension & life assurance

Job summary

Victoria’s Secret UK & IRE, in partnership with Next plc, is seeking a Team Leader to inspire a friendly, high-performing team and deliver outstanding customer experiences across our stores. You will drive bra fitting expertise, manage merchandising, and support leadership in achieving KPIs and store performance.

You will be focused on maintaining brand standards, stock control, and safe, efficient store operations, while fostering a collaborative, fast-paced environment that keeps customers at

Qualifications

• Customer experience passion
• Retail customer service
• Brand knowledge and fitting
• Team leadership and collaboration
• Store standards and loss prevention awareness
• Multitasking and adaptability

Responsibilities

• Deliver exceptional customer experience through product knowledge and service at the till
• Provide brand bra fitting advice and size recommendations
• Own visual merchandising and store presentation to help customers find products
• Lead by example, energise the team, and ensure shifts run smoothly
• Support management to achieve KPIs, sales growth and profitability
• Maintain store standards, stock replenishment, deliveries, and health & safety adherence
• Open and close store, including key holder duties
• Assist with product launches, floor moves and store audits

Job description

SHIFTS YOU ARE APPLYING FOR: 23.25hrs p/w; Tue 08:30 - 17:00; Wed 10:15 - 18:45; Sat 10:15 - 18:45

Job Description

As a Team Leader at Victoria’s Secret you’ll work alongside a friendly and supportive team who are all connected through their passion for delivering the very best customer experience.

No two days are ever the same, which is part of the fun, however we can give you an idea of what’s in store for you…

• Customer Experience - through your passion for our products, you’ll be delivering an exceptional customer experience to all our customers, from helping them find the perfect product to helping them complete their purchase at the till
• Brand Bra Experience - providing our brand bra fitting experience, giving customers expert advice as to their size and what styles suit their needs best
• Visual Merchandising - with the training provided you’ll be owning the merchandising and presentation of our products, helping customers find the products they need, and the things they didn’t even know they needed!
• Lead by example - you’ll lead by example, energising the team and making sure the team has everything they need for their shift to make it run like clockwork. You’ll make sure the team maintain our high brand standards and that our customers receive a personalised experience every time they visit
• Store targets - you’ll support the management team to achieve key KPIs across the store, approaching everything we do with an eye on sales growth and profitability
• Store Standards - maintaining store standards, front and back, including managing deliveries, maintaining stock replenishment, helping loss prevention and adhering to health & safety procedures
• Store Operations - you’ll carry out opening and closing activates, including key holder duties in line with company processes and procedures
• Executing the new - you’ll support with new product launches, floor set moves and audits across the store, ensuring you and all team members are trained ready to complete all tasks required

About You

• Passion for retail - You have a passion for all things retail whether it be front or back of house, ultimately creating a unique experience for every customer is your favourite thing to do
• Love the customer - You have a keenness to learn and develop your customer service skills and product knowledge, always wanting to take part in the amazing learning programmes we have to offer
• Relationships that count - You are keen to be part of the business and want to develop valued relationships with your team and our customers
• Collaborate with purpose - You engage with purpose, collaborating with and developing your designated team to have a shared enthusiasm for the brand and the experience we create
• Team Player - You are flexible, supportive and contribute to a positive working environment for all team members
• Fast is fun - you find energy working in a busy environment and your enthusiasm for change is infectious, your favourite thing to do is multitask, problem solve and collaborate with others to get things done

About Us

Victoria’s Secret UK & IRE is a joint venture between Victoria’s Secret & Co. and Next plc group uniting two global retail leaders to deliver iconic lingerie, seamless service, and standout brand storytelling across our stores and digital platforms.

We’re home to the world’s most-loved lingerie, iconic sleepwear, athleisure, swim, and award-winning fragrances. But it’s our people who make the magic. Our teams create unforgettable customer moments while shaping an inclusive and supportive workplace where individuality is celebrated.

We believe in potential as much as experience. If you’re passionate about the brand, aligned with our values, and excited to grow – even if you don’t tick every box – we’d still love to hear from you.

About The Team

• Set flexible working schedules to suit both the business and your lifestyle
• 25% off a wide selection of styles at Victoria's Secret, Next, Gap in-store
• Exclusive offers from over 3,500 retailers through Reward Gateway
• Incentives and competitions with amazing prizes that run all year round
• Access to free financial, health, and wellbeing services, including 24/7 digital GP
• Learning and development opportunities, as well as on-the-job training
• Core benefits such as pension contributions and life assurance

Conditions apply to all benefits. These benefits are discretionary and subject to change.

We aim to support all candidates during the application process and are happy to provide workplace adjustments when necessary. Should you need support with your application due to a disability or long-term condition, feel free to get in touch with us by email [e-mail](please include 'Workplace Adjustments' in the subject line)