Team Leader, Underwriting Services

Axis; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading insurance company is seeking a Team Leader in Operations to supervise a team of Underwriting Assistants. You will drive performance, ensure operational efficiency, and support team development. The ideal candidate will have experience in underwriting operations, strong organizational skills, and effective communication abilities. This position requires in-office attendance three days a week and offers a comprehensive benefits package.

Benefits

Medical plans for you and your family

Health and wellness programs

Retirement plans

Tuition reimbursement

Paid annual leave

Qualifications

• Proven experience in underwriting operations or insurance administration.
• Knowledge of underwriting processes, systems, and regulatory frameworks.
• Prior leadership and people management skills is desirable.

Responsibilities

• Supervise a team of Underwriting Assistants and drive performance.
• Coach and develop the team while supporting onboarding.
• Oversee day-to-day operational activities and monitor service levels.
• Liaise between underwriting teams and internal departments.

Skills

Organisational skills

Problem-solving abilities

Effective communication

Stakeholder management

Education

Professional insurance qualifications (e.g., CII)

Job description

How does this role contribute to our collective success?

As a Team Leader in Operations, you will be responsible for supervising a team of Underwriting Assistants to deliver high-quality, efficient, and compliant operational services. You will play a key role in driving performance, maintaining a collaborative team culture and ensuring alignment with underwriting and business objectives. The role focuses on day-to-day oversight, workload balancing, and supporting team development.

What will you do in this role?

• Coach and develop a team of Underwriting Assistants and provide day-to-day guidance, support onboarding, and assist in developing team capability.

• Conduct regular performance reviews and support career development.

• Uphold a culture of accountability, continuous improvement, and promote adherence to processes and encourage team collaboration.

• Oversee day-to-day operational activities timely and accurate processing. Providing surge support during month-end, peak times and covering absence.

• Monitor service levels and KPIs, identifying and resolving bottlenecks.

• Recommend improvements and support implementation of best practices and process improvements to enhance efficiency and quality.

• Act as a key liaison between underwriting teams and internal departments.

• Work with underwriters on transfer of Operational tasks.

• Ensure clear communication and alignment across teams.

• Ensure adherence to regulatory requirements, internal policies, and audit standards.

• Leverage underwriting systems and manage workflow and reporting.

• Contribute to system enhancements and user training.

• Design, coordinate, and deliver training and development initiatives for Underwriting Assistants, while also supporting capability building across the wider Operations team

You may also be required to take on additional duties, responsibilities and activities appropriate to the nature of this role.

About You:

We encourage you to bring your own experience and expertise to the table, so while there are some qualifications and experiences, we need you to have, we are open to discussing how your individual knowledge might lend itself to fulfilling this role and help us achieve our goals.

What you need to have:

• Proven experience in underwriting operations or insurance administration

• Excellent organisational and problem-solving abilities.

• Knowledge of underwriting processes, systems, and regulatory frameworks.

• Effective communication and stakeholder management skills.

What we prefer you to have:

• Prior leadership and people management skills is desirable.

• Professional insurance qualifications (e.g., CII) desirable, or working towards.

Role Factors:

In this role, you will typically be required to:

Be in the office 3 days per week (minimum)

What we offer:

You will be eligible for a comprehensive and competitive benefits package which includes medical plans for you and your family, health and wellness programs, retirement plans, tuition reimbursement, paid annual leave, and much more.