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Team Leader - Therapies | Liverpool University Hospitals NHS Foundation Trust

Liverpool University Hospitals NHS Foundation Trust

Liverpool

On-site

GBP 30,000 - 40,000

Full time

Today

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Job summary

A leading healthcare institution located in Liverpool is seeking an experienced administrative manager to provide support for the Therapies Care Group. You will manage the Admin and Clerical Team, ensuring effective communication between clinicians and patients, and overseeing daily operations. A strong background in healthcare administration is essential. This role offers opportunities for professional development and a path to higher responsibilities.

Benefits

Professional development opportunities

Employee health initiatives

Qualifications

Experience in administrative roles within healthcare.
Proven ability to manage teams and maintain effective communication.
Familiarity with compliance and quality assurance standards.

Responsibilities

Oversee the Admin and Clerical Team's daily operations.
Coordinate patient appointments and ensure compliance with policies.
Provide administrative support to Clinical Business Managers.

Skills

General administration skills

Communication skills

Team management

Attention to detail

About the Trust

Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital. We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women’s NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients.

UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond. For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.

Aintree University Hospital is the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award-winning stroke facility. Broadgreen Hospital is home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation. Liverpool Women’s Hospital specialises in the health of women and babies, delivering over 7,200 babies in the UK’s largest single site maternity hospital each year. The Royal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.

For roles at Liverpool Women’s, visit their careers page.

Overview

To provide the Therapies Care Group with general administration support. The post holder will manage the Admin and Clerical Team across all service sites within Therapies to support the delivery of front of house reception and back of house administration.

To provide a first class service to Clinicians and Service users within the Therapies Care Group.

To provide general administration support to the Clinical Business Manager and Assistant Clinical Business Manager as required.

To maintain own training and development needs.

To ensure all team members have development reviews and that issues of poor competence are addressed.

To ensure all team members are suitably trained to use Trust systems to fulfil their duties.

To ensure own compliance and compliance of others with regard to mandatory training, maintaining records of training and development are undertaken.

To manage the Admin and Clerical Team on a day to day basis, including first level grievances and discipline, appraisals and allocation of work.

To co‑coordinate the booking of patient appointments in a timely manner.

To ensure patient referrals and waiting lists are validated.

To act on concerns reported by team members or service users.

Clinical

To provide a first class service to Clinicians and Service users within the Therapies Care Group.
To ensure that patient referrals are entered and Outpatients appointments are made in a timely manner within local and national targets, eg RTT, E Ref, slot issues etc, liaising with relevant clinical and managerial colleagues to address issues as appropriate.
To ensure all diagnostic referrals are completed in accordance with Trust policy and procedure.
To ensure all clinic outcome information is recorded on relevant information systems in a timely manner.
To ensure all referrals received are accompanied by all relevant information to support effective and efficient clinical triage.
To work collaboratively with other professionals and agencies to ensure patient needs are met in relation to service provision.
To ensure outpatient clinic templates are built, amended, published and used appropriately to support service provision as required.

General Administration

To provide general administration support to the Clinical Business Manager and Assistant Clinical Business Manager as required.
To co‑ordinate activities including meetings and training programmes as required.
To assist the Clinical Business Manager and Assistant Clinical Business Manager when responding to complaints and incidents in accordance with Trust policies.
To act as first point of contact for Therapies staff in matters relating to Admin and Clerical and related matters.
To take / transcribe formal minutes or ensure provision to do so is arranged as required.

Training and Development

To maintain own training and development needs.
To ensure all team members have development reviews and that issues of poor competence are addressed.
To ensure all team members have identified development needs and a development plan.
To ensure all team members are suitably trained to use Trust systems to fulfil their duties.
To ensure own compliance and compliance of others with regard to mandatory training, maintaining records of training and development are undertaken.
To promote a culture of continuous learning and personal development for all staff.

Communication and Working Relationships

To liaise and build effective working relationships with the CBU Information Officer, CBU Workforce Admin Officer, CBU Clinical Leads and the Deputy Clinical Business Managers.
To liaise with external agencies and other departments as required, eg Orthopaedics, Rheumatology, Patient Choice.
To communicate with staff at all levels within the CBU.
To ensure timely and appropriate communication with patients …
To establish effective communication with patients and carers/relatives, clinicians and staff in a variety of settings.

Managerial / Leadership

To manage the Admin and Clerical Team on a day to day basis, including first level grievances and discipline, appraisals and allocation of work.
To motivate the Admin and Clerical Team regarding personal development and the tasks at hand.
To co‑coordinate annual leave, sickness cover and relevant staffing levels at all relevant Trust sites ensuring appropriate clerical cover.
To co‑coordinate the booking of patient appointments in a timely manner.
To ensure patient referrals and waiting lists are validated.
To ensure clinic preparation is conducted in an organised and timely manner.
To support the development of a culture within the department that promotes equality and diversity.
To ensure staff are well informed when introducing change within the department.
To ensure all staff adhere to Trust policies.
To take a proactive approach to ensure that services are continually improving.
To assist in recruitment and retention of staff.
To assist the Assistant Clinical Business Manager to ensure that financial balance is maintained and there is efficient use of physical and financial resources.
To monitor and evaluate health, safety and security of self and others and implement best practice.
To act as delegated budget holder for office equipment and stationary for the CBU, ordering and controlling stock levels.
To act on concerns reported by team members or service users.

Clinical Governance

To ensure compliance with policies, procedures and clinical guidelines.
To propose changes to policies and changes to services and discuss proposals for implementation of change with the Assistant Clinical Business Manager.
To monitor achievement against performance indicators, be responsible for benchmarking and audit within the working environment.
To promote an environment and culture which improves health safety and security.
To ensure the confidentiality of all recorded information in accordance with relevant legislation and Trust policy.

Miscellaneous

To use Datix to report and manage incidents as required.
To provide administrative cover within the Therapies Care Group as required.
To check and process agency and supplies invoices as required.
To undertake and support project, survey and audit work as required for the service.
To lead on specific projects relating to the role, eg Admin and Clerical or Outpatient Clinic Management Procedure issues.
To work on any Trust site as directed by the CBM or ACBM.

This advert closes on Monday 27 Oct 2025

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