Team Leader - Supported Living

Cera Care Ltd; Manchester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading supported living services provider is seeking a Team Leader to oversee operations and enhance the quality of care. The ideal candidate will manage a caseload, develop support plans, and mentor staff. Essential qualifications include experience in supported living and strong communication skills. This full-time role is based in Manchester and offers a competitive salary of £30,000 per year. Join a team that is committed to empowering individuals through professional care and technology.

Qualifications

• Experience supporting individuals in supported living settings.
• Strong organisational skills and experience in service coordination.
• Ability to manage a caseload effectively.

Responsibilities

• Oversee day-to-day operations of supported living services.
• Develop and maintain high-quality support/care plans.
• Coach and mentor staff while supporting their skills development.

Skills

Organisational skills

Communication skills

Experience with Mental Health

Prioritisation of tasks

Education

Psychology degree or equivalent experience

Job description

Position:Team Leader - Supported Living

Reporting to:Operational Manager - Supported Living

Contract Type:Permanent, Full Time, 37.5hrs

Salary:£30,000 per annum

Role:

The Team Leader plays a key role in ensuring high-quality, person-centred support across supported living services. They will oversee day-to-day operations including rota coordination, care planning, and direct casework with a defined caseload. The postholder will act as a subject-matter champion in their specialist area (Mental Health, Learning Disabilities, or Substance Misuse) and provide guidance, coaching and professional oversight to staff.

Responsibilities

Operational Leadership

>Coordinate staff rotas to ensure adequate cover, continuity and cost-efficient deployment.
• Supervise and support Support Workers to deliver safe, person-centred care.
• Provide on-call cover on a rota basis as required.
• Maintain a safe and positive environment aligned with organisational values and regulatory standards.

Case Management & Support Delivery

• Hold a caseload of clients, providing direct keyworking support tailored to assessed needs.
• Develop and maintain high-quality support/care plans and risk assessments, ensuring they reflect individuals' goals, preferences and outcomes.
• Undertake regular reviews of support plans with clients, families, commissioners and other agencies.
• Champion best practice in Mental Health, Learning Disabilities or Substance Misuse, offering specialist knowledge and informal training to the team.
• Promote independence, recovery and wellbeing through evidence-based approaches and appropriate goal setting.

Quality & Compliance

• Ensure service delivery aligns with CQC, local authority and commissioning requirements.
• Maintain accurate records including case notes, incident reports and support documentation.
• Support in preparing for inspections, audits and reviews.
• Drive continuous improvement, identifying areas for development and implementing solutions.

Team Development

• Mentor and coach staff; actively support skills development.
• Lead team meetings and reflective practice sessions.
• Support with staff induction, mandatory training compliance, and supervision.
• Role model high standards of professional conduct and person-centred practice.

Partnership Working

• Build positive relationships with families, health professionals, social workers, housing providers and other external partners.
• Advocate for clients, ensuring their voice remains central to all decisions.
• Liaise with commissioners and clinical teams to support placements and positive outcomes.

Qualifications and Skills

Essential

• Experience supporting people in supported living or similar care settings.
• Experience working with people with Mental Health needs, Learning Disabilities and/or Substance Misuse.
• Strong organisational skills with previous involvement in rota planning or service coordination.
• Experience developing support plans and risk assessments.
• Ability to manage a caseload and prioritise competing demands.
• Strong communication skills - verbal, written, and interpersonal.
• Ability to work flexibly, including occasional evenings/weekends.
• Commitment to safeguarding, dignity, and positive behaviour support.

Desirable

• Psychology degree, health & social care qualification, or equivalent experience.
• Experience delivering specialist support interventions in mental health, LD or substance misuse.
• Experience supervising or mentoring teams.
• Working knowledge of CQC regulations and supported living frameworks.
• Full UK driving license.

About Cera

Cera's vision is to empower people to live their best lives, in their own home, through the use of technology, professional care and support. Joining Cera, you are contributing to making this vision a reality. The work you do promotes the dignity, respect, independence and choice of our service users, enabling you to make a real difference.

We are changing the way people receive care by empowering our professional carers with insight and improved decision making. Our technology is enabling carers to do what they do best, care.