Team Leader - Support Worker

Linkit Recruitment; Wolverhampton; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Pension contribution

Internal training for progression

Job summary

LRL are recruiting for TEAM LEADERS / DEPUTY MANAGERS across the MIDLANDS to work on a permanent basis for a leading Healthcare Company. The role combines shift leadership with direct care, supervising staff and safeguarding high‑risk individuals.

You will oversee 3:1/4:1/5:1 staffing, ensure care plans and PBS plans are implemented, and manage incidents with a focus on de‑escalation and least restrictive practice.

Qualifications

• Substantial experience in complex care, learning disability or high‑risk behavioural services.
• Experience leading 3:1/4:1/5:1 staffing packages.
• Experience managing behaviours that challenge and aggression.
• Advanced de‑escalation and crisis prevention skills.
• Experience leading staff during significant behavioural incidents.
• Knowledge of DoLS, safeguarding and least restrictive practice.

Responsibilities

• Lead staff during shifts and allocate within enhanced staffing arrangements.
• Ensure safe care plans, PBS plans and risk assessments are followed.
• Supervise staff, conduct briefings and handovers.
• Coordinate responses to aggression, self‑injury and high‑risk behaviour.
• Escalate incidents appropriately and participate in post‑incident reviews.
• Promote safeguarding, dignity and least restrictive practice.

Skills

Leadership

Staff supervision

PBS plans

DoLS knowledge

Behaviour management

De-escalation

Crisis prevention

Risk assessment

Incident management

Safeguarding

Job description

LRL are currently recruiting for TEAM LEADERS / DEPUTY MANAGERS across the MIDLANDS to work on a Permanent basis for a leading Healthcare Company.

Job Purpose

To provide operational leadership to a staff team delivering high-acuity support to individuals with complex behavioural needs within 3:1, 4:1 and 5:1 staffing arrangements.
The Team Leader is responsible for ensuring safe and consistent implementation of care plans, PBS plans, risk assessments, DoLS requirements and behavioural management strategies across the staff team.
The role combines direct care with shift leadership, staff supervision, quality assurance and incident management.

Key Responsibilities

• Lead the staff team during shifts and ensure appropriate allocation and deployment within enhanced staffing arrangements.
• Maintain oversight of risk and ensure staffing arrangements remain appropriate to the individual's presentation.
• Ensure staff understand triggers, early warning signs, preventative strategies and escalation protocols.
• Lead staff responses during significant behavioural incidents.
• Ensure de‑scalation is the primary response and that restrictive interventions are only used as a last resort where lawful, necessary, proportionate and authorised.
• Ensure only appropriately trained and competent staff participate in physical interventions.
• Coordinate responses to aggression, violence, absconding, self‑injury, environmental destruction and other high‑risk behaviour.
• Ensure appropriate emergency escalation where risks cannot safely be managed by the care team.
• Conduct shift briefings and handovers.
• Review daily records, behavioural observations, incident reports and other documentation for accuracy and completeness.
• Ensure incidents and restrictive interventions are escalated appropriately.
• Participate in post‑incident reviews and identify learning or changes required.
• Monitor staff practice and immediately address unsafe or inconsistent care.
• Support staff supervision, competency assessments and performance management.
• Identify training and development requirements.
• Support implementation and review of PBS strategies and behavioural risk assessments.
• Liaise with the Deputy Manager, Service Manager, clinical team and external professionals.
• Promote safeguarding, dignity, independence, human rights and least restrictive practice.
• Ensure staff understand and comply with DoLS conditions and other legal restrictions applying to individuals.

Essential Experience

• Substantial experience in complex care, learning disability, autism, ABI, mental health or high‑risk behavioural services.
• Strong previous experience working within and preferably leading 3:1, 4:1 or 5:1 packages.
• Significant experience managing behaviours that challenge and physical aggression.
• Advanced practical experience of de‑scalation and crisis prevention.
• Practical experience of appropriately managed physical intervention/restraint.
• Experience leading, supervising or managing staff during significant behavioural incidents.
• Experience implementing PBS plans and complex risk assessments.
• Knowledge of DoLS, safeguarding and least restrictive practice.
• Strong incident reporting and escalation skills.

Salary

• 38hr Contract - £29,952 p/annum
• 48hr Contract - £39,936 p/annum

Pension Contribution - TBC Next week

Holidays

Private DMI / Internal training for progression - Levels 2/3/4/5