Team Leader Service

itsu; Exeter; On-site; GBP 29,000 - 34,000; Full time

Job summary

A leading Asian-inspired brand in Exeter is seeking a Team Leader Service to support management in delivering exceptional customer service and smooth operations. You'll oversee the front of house team, ensuring communication and standards are maintained while positively responding to customer feedback. The ideal candidate has strong leadership skills and experience in a relevant environment. This role offers a salary of £29,000 per annum plus bonuses and numerous perks including a company pension scheme and food allowance.

Benefits

Company pension scheme

Health cash plan

Employee assistance program

Food allowance

Discounts at major retailers

Cycle to work scheme

Qualifications

• Experience in a supervisory or team leader role in a customer service environment.
• Strong understanding of health and safety policies.
• Ability to deliver outstanding customer service.

Responsibilities

• Ensure excellent communication between front of house and back of house.
• Monitor customer feedback to improve services.
• Work alongside the Kitchen Manager to uphold quality and service standards.
• Participate in daily team briefs and focus on quality.

Skills

Communication

Coaching

Customer service

Teamwork

Job description

Scope of the Role

Team Leader Service - £29,000 per annum + bonus, up to 15%

Our itsu Team Leader Service supports the management team in running a smooth operation through possessing impeccable knowledge of the itsu menu and delivering outstanding customer service.

As the Team Leader Service, you are responsible for the performance of the FOH team, and make sure the customer experience is second to none, at all times. Your performance is measured against the KPIs for their shop 'Champions League' and your main responsibilities.

Main Responsibilities

• Ensuring excellent communication between team members, front of house and back of house, whilst supporting and coaching the team throughout the shift.
• Monitor and follow up on customer feedback.
• Work alongside Kitchen Manager (KM) to ensure the quality and service standards are met, particularly taking ownership of the hot section.
• Comply with all itsu health & safety policies to ensure all the products we serve to our customers are safe.
• Be involved in the daily team brief, always focusing on quality, standards, and people.

You put people at the heart of everything you do by displaying the 4 itsu qualities:

• I take pride [in what I do]
• I genuinely care [for people]
• I want to grow [myself & others]
• I build trust [around me]

Things that we like

Listeners, empathizers, commercial thinkers, challenging minds, critical friends, team players, creatives, those who have people at the forefront of their mind, those who think shop first, those who are themselves

Perks and Benefits

• Company pension scheme
• Health cash plan
• Employee assistance program
• Food allowance
• Discounts at major retailers
• Cycle to work scheme

About Us

We are itsu, the leading Asian-inspired quick-service retail and grocery brand with over 80 restaurants across the UK, Belgium, and France, and a growing wholesale business across Europe and beyond. Our renowned delicious food made fresh in every restaurant, every day, has made itsu a top choice for healthy eating.

In addition to our restaurants, itsu [grocery] offers a range of high-quality Asian-inspired foods available online and in supermarkets. We are excited to be one of the leading brands in this specific group and have ambitious plans for continued growth both domestically and globally.

With its best-in-class-food, latest technology, innovation, and talented workforce, itsu is the future of fast food.

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