Team Leader - Scheme Events

WTW; Welwyn Garden City; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A prestigious global consultancy in Welwyn Garden City is seeking a Pensions Projects Team Leader to lead and develop a dynamic team of Administrators. You will ensure high-quality service delivery to clients and manage various projects. The role requires strong people management skills and experience in pensions administration. Benefits include a comprehensive health package, hybrid working options, and a supportive environment for professional growth.

Benefits

25 days annual leave plus an extra WTW day

Private healthcare

Defined contribution pension scheme with matched contributions

Employee assistance programme

Electric vehicle car scheme

Qualifications

• Demonstrable track record in dealing with DB and/or DC occupational schemes.
• Prior experience of managing a team or training within a pensions administration environment.
• Strong written and verbal communication skills.

Responsibilities

• Lead and manage a team of Administrators to ensure quality service.
• Plan, control and monitor BAU projects, ensuring reports are produced on time.
• Coach, mentor, and drive colleague training and development.

Skills

People management

Interpersonal skills

Time management

Technical knowledge

Attention to detail

Education

Progression in PMI qualification

Tools

Excel

Job description

Description

Are you a proactive and results-oriented professional with strong people management skills? WTW is seeking a Pensions Projects Team Leader to join and lead its dynamic Pensions Project team in Rehill . In this key role, you will lead, manage and develop a team of Administrators, ensuring the delivery of high-quality service to our prestigious clients, which include market-leading global companies.

Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company.

We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you.

At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a ”hybrid” style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients.

The Role

• Plan, control and monitor BAU projects, large and small, and ensure reports are produced within agreed deadlines.
• Build and maintain technical, procedural and client knowledge through experience and be a point of reference on technical issues and project related queries.
• Work with the Administration Manager and team to improve operational efficiency and reduce costs e.g. automation, development and continued use of standard procedures.
• Oversee and contribute to any change control process(es) and ensure accuracy of the process and delivery to time and cost. Including effort relating to testing and progression of the change to the live environment.
• Identify offshore opportunities, manage transition and quality control delivery.
• On an on-going basis be the principle contact with the client or relevant administration team, maintaining and developing all working relationships.
• Coach, mentor and drive colleague training, development and team performance.
• Work with your team and the business to create a positive working environment.

Qualifications

The Requirements

• Demonstrable track record in dealing with DB and/or DC occupational schemes.
• Prior experience of managing a team or experience of mentoring / training within a pensions administration environment, would be beneficial.
• Interpersonal skills to include excellent written and verbal communication.
• Strong time management skills and the ability to organize and prioritise your tasks and those of your team.
• Computer literate, including familiarity with excel.
• Take pride in your work with accuracy and adherence to a high level of quality being paramount.
• Progression in PMI qualification desirable.

At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work everyday. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email [e-mail].

Equal Opportunity Employer

(OGB2)