Team Leader - Salford Quays

Chartwells Independent; Salford; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading guest services company in Salford is looking for a Team Leader to manage the front-of-house team. The role involves overseeing daily operations, supporting team members, and ensuring guest satisfaction across multiple sites. The ideal candidate will have prior management experience and possess strong communication skills. This full-time position offers competitive benefits and opportunities for professional growth.

Benefits

Travel and grocery discounts

Contributory pension scheme

Wellness programs

Learning and development opportunities

Paid day off for community service

Qualifications

• Previous management experience in a similar role is required.
• Ability to communicate clearly and respectfully with diverse individuals.
• Pride in personal presentation and maintaining a professional image.

Responsibilities

• Oversee daily operations to ensure tasks are completed efficiently.
• Support and guide team members, offering direction and assistance.
• Coordinate schedules and workloads to ensure proper staffing.
• Handle escalations or issues promptly and professionally.
• Provide a warm and inclusive welcome to all stakeholders.

Skills

Management experience

Warmth and confidence

Strong communication skills

Adaptability

Job description

Become part of one of the UK’s most exciting creative and media communities, where fresh ideas, collaboration, and momentum shape every day.

We’re looking for a Team Leaderto support our front-of-house team in Salford Quays, a lively, ever-evolving location filled with talent, visitors, and new possibilities.You’ll join seven dedicated Rapport Ambassadors who oversee five standout buildings that anchor this fast-paced, forward-looking sector.

In this role, you’ll be the welcoming presence that sets the tone for every interaction. Your leadership will help ensure that guests and clients enjoy a smooth, polished experience across all five sites.From greeting visitors with confidence and warmth to ensuring operations run effortlessly, you’ll help bring people and spaces together in one of the UK’s most inspiring professional landscapes.

Type of contract:

Full-time, Permanent

Hours:

45 per week (Monday-Friday, shift rota basis from 8 AM to 7 PM)

Ideal start date:

1 December 2025

What will you get?

• Financial freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
• Secure your future:Benefit from a contributory pension scheme for a stable financial tomorrow.
• Health matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
• Thrive personally & professionally: Unlock endless learning and development opportunities to elevate your career!
• Celebrate excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
• Give back to community: Take one paid day off annually to support a cause you’re passionate about!

Main responsibilities

• Oversee daily operations to ensure tasks are completed efficiently and to a high standard.
• Support and guide team members, offering direction, coaching, and assistance when needed.
• Coordinate schedules and workloads to make sure the team is properly staffed and organised.
• Handle escalations or issues, resolving problems promptly and professionally.
• Provide a warm, professional, and inclusive welcome to all stakeholders, ensuring every interaction leaves a positive impression.
• Oversee visitor check-ins, passes, and general enquiries with confidence and efficiency.
• Support the front-of-house team by providing seamless cover across multiple buildings, adapting easily to different environments.
• Liaise with security and facilities teams to help maintain a safe, organised, and welcoming reception space.
• Uphold high standards of presentation, ensuring the reception area always looks professional.
• Bring enthusiasm and attention to detail to every task, helping create an exceptional experience for everyone entering the building.

The ideal candidate will

• Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, Stronger Together.
• Bring a natural warmth and confidence that makes every guest feel instantly welcome.
• Previous management experience in a similar role would be required.
• Show adaptability and positivity when moving between different teams and buildings.
• Take pride in personal presentation and delivering a consistently professional image.
• Communicate clearly and respectfully with people from all backgrounds and walks of life.
• Approach each day with reliability, curiosity, and a genuine desire to create great experiences.

About us

Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.

We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive.We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.

Find out more about us and our values at www.rapportservice.com.