Team Leader Sales Admin Audience Solutions, Corporate Markets

Wiley Global Technology; England; Hybrid; GBP 26,000 - 36,000; Full time

Job summary

A global educational company in Bognor Regis is seeking a Team Leader for Sales Admin Audience Solutions. The role involves leading a dynamic team of Sales Coordinators, managing workloads, and maintaining operational standards. With a focus on both team development and customer service delivery in a hybrid work environment, this position requires strong sales administration skills, leadership experience, and excellent communication. The salary range is £26,300 to £35,900 annually, plus comprehensive benefits.

Benefits

Comprehensive benefits package

Meeting-free Friday afternoons

Internal mobility opportunities

Qualifications

• Minimum of 3 to 5 years of experience in Sales Administration and Support in a B2B environment.
• Leadership experience or strong interest in people development.
• Experience with SFDC (Salesforce) and sales administration processes.

Responsibilities

• Lead and develop a team of 4 to 5 Sales Coordinators conducting weekly 1:1s and monthly meetings.
• Perform part-time coordinator duties including order processing and client support.
• Support department initiatives and process improvements to maximize revenue impact.

Skills

Sales Administration

Leadership

Sales Operations

Customer Support

SFDC (Salesforce)

Communication Skills

Organizational Skills

Detail Orientation

Job description

Job Description

Job Description: Team Leader Sales Admin Audience Solutions Corporate Markets

Location: Bognor Regis GBR

Our mission is to unlock human potential. We welcome you for who you are the background you bring and we embrace individuals who get excited about learning. Bring your experiences your perspectives and your passion; its in our differences that we empower the way the world learns.

About the Role

Lead a dynamic team of Sales Coordinators within our Global Sales Admin department supporting Health Science Marketing and Licensing Solutions and Sales Admin operations across multiple regions. This hybrid leadership role combines hands-on team management with continued operational involvement offering the opportunity to drive both team development and revenue impact while maintaining direct connection to our sales support operations. As the team leader you will coordinate team workload distribution monitor service quality and ensure effective support to Account Managers and Sales Representatives. The role entails handling team scheduling performance discussions and basic HR coordination. You will report to the head of the Global Sales Admin organization and facilitate communication between team members and sales admin management. As the team leader you will maintain operational standards and process consistency across multi-regional activities and support team development through training coordination and knowledge sharing. The role requires the ability to balance individual coordinator responsibilities with team leadership duties to ensure seamless operations and customer service delivery.

How You Will Make an Impact

• A minimum of 3 to 5 years of experience in Sales Administration and Support in a B2B environment
• Leadership experience or strong interest in people development
• Strong background in sales operations order processing or customer support
• Experience with SFDC (Salesforce) and sales administration processes
• Ability to work in a complex tech stack environment using multiple systems
• Excellent communication skills and ability to work across multi-regional teams
• Strong organizational skills with attention to detail and process improvement mindset
• Flexibility to balance leadership responsibilities with hands-on operational duties

Job Responsibilities

• Lead and develop a team of 4 to 5 Sales Coordinators conducting weekly 1:1s and monthly meetings with Sales Managers
• Perform coordinator duties part-time including order processing invoicing and client support to maintain operational continuity
• Support department initiatives and process improvements to align Sales and Admin structure for maximum revenue impact
• Monitor SFDC Queue aging/on-hold reports contract compliance and accounts receivable bypass for accurate reporting and risk mitigation
• Coordinate team workload distribution and monitor service quality to ensure effective support to Account Managers and Sales Representatives
• Handle team scheduling performance discussions and basic HR coordination
• Facilitate communication between team members and sales admin management
• Maintain operational standards and process consistency across multi-regional activities
• Support team development through training coordination and knowledge sharing initiatives
• Ensure compliance with Health & Safety policies SOXA controls and support annual audit processes

About Wiley

Wiley is a trusted leader in research and learning our pioneering solutions and services are paving the way for knowledge seekers as they work to solve the worlds most important challenges. We are advocates of advancement empowering knowledge-seekers to transform todays biggest obstacles into tomorrows brightest opportunities.

With over 200 years of experience in publishing we continue to evolve knowledge seekers steps into strides illuminating their path forward to personal educational and professional success at every stage. Around the globe we break down barriers for innovators empowering them to advance discoveries in their fields adapt their workforces and shape minds.

Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race color religion sex sexual orientation gender identity or expression national origin disability protected veteran status genetic information or based on any individuals status in any group or class protected by applicable federal state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact for assistance.

We are proud that our workplace promotes continual learning and internal mobility. Our values support courageous teammates needle movers and learning champions all while striving to support the health and well-being of all employees. We offer meeting-free Friday afternoons allowing more time for heads down work and professional development and through a robust body of employee programing we facilitate a wide range of opportunities to foster community learn and grow.

We are committed to fair transparent pay and we strive to provide competitive compensation in addition to a comprehensive benefits package. The range below represents Wileys good faith and reasonable estimate of the base pay for this role at the time of posting roles either in the United Kingdom Canada or USA. It is anticipated that most qualified candidates will fall within the range however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors including but not limited to geographic location skills and competencies.

When applying please attach your resume/CV to be considered.

Salary Range: 26300 GBP to 35900 GBP

Key Skills: Agency, Internship, Access, Communication, Airport, Bpel

Employment Type : Full-Time

Experience: years

Vacancy: 1

Monthly Salary: 35900