Team Leader - Penhaligon's Regent St

Puig; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global fashion and beauty company is seeking a full-time Team Leader for their Regent St Flagship store. This role involves assisting management, achieving sales goals, and ensuring high customer service standards. Ideal candidates will have senior brand ambassador experience in a luxury environment and excellent communication skills. Enjoy a creative work culture with growth opportunities and a competitive benefits package.

Benefits

Learning and development opportunities

Competitive compensation & benefits package

Entrepreneurial work culture

Qualifications

• Proven experience in a senior brand ambassador role.
• Track record in fragrance, beauty, or luxury environment.
• Excellent communication and interpersonal skills.

Responsibilities

• Assist management with Store Manager's responsibilities.
• Analyse sales reports and data for business strategies.
• Motivate sales team to meet goals.
• Ensure high level of customer service.

Skills

Senior brand ambassador experience

Customer service excellence

Communication skills

Organisational skills

Organizational skills

Job description

Who we are

Join a home of Love Brands, within a family company, that furthers wellness, confidence and self- expression while leaving a better world. Working at Puig is more than a job. Feel the joy of belonging to a community of inspiring and diverse creators, thinkers, doers, entrepreneurs, and innovators. Our people are united by a passionate spirit and the aim of building Love Brands while making a positive impact in our world. Bring your energy and enthusiasm to our teams and do what you of all kinds.

Puig is a major player in the worldwide fashion and beauty industry. We have a wide portfolio of well-known luxury brands across fashion, fragrance, makeup, skincare, and wellness. Our brand portfolio consists of, Carolina Herrera, Christian Louboutin, Dries Van Noten, Rabanne, Jean Paul Gaultier, Kama Ayurveda, Byredo, Penhaligons, L’Artisan Perfumery and many more.

The Opportunity

We are looking for a full time team leader to join our Regent St Flagship store for Penhaligon's

The Team Leader is responsible for assisting the management team with the ability to assume the responsibilities of the Store Manager in his/her absence. The Team Leader role is inclusive of all team members, merchandise and customer service elements. The Team Leader is also responsible for achieving sales objectives, maintaining and achieving high operational and merchandising standards and goals, building highly motivated teams.

• Analyse available sales reports and data to determine the needs of the business and set business strategies
• Continuously motivate sales team members to meet assigned sales and productivity goals
• Ensure all Fragrance Consultants provide the highest level of customer service
• Assist in the management of the client database and utilise information to increase sales and client contact
• Resolve all client problems and complaints quickly and effectivelySupport and assist in team member training
• Understand and execute cash control procedures including: bank deposits, safe funds, petty cash
• Collaborate with the Store Manager in areas of staffing levels, risk management, physical security, store cash controls, and inventory management
• Assist in all merchandising directives and ensure execution of effective merchandising strategies

We'd love to meet you if you have

• Proven experience is a senior brand ambassador
• Proven track record in a niche fragrance, beauty or luxury environment
• Excellent customer service
• Excellent communication and interpersonal skills
• Highly organise

A few things you'll love about us

• An entrepreneurial, creative and welcoming work culture
• A range of learning and development opportunities
• An international company with plenty of opportunities to grow
• A competitive compensation & benefits package