Team Leader Operations

Grafton Group; Kingsbury; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Colleague Discount

Holiday Buy Scheme

Paid Volunteer Leave

Enhanced Family Leave Pay

Free Breakfast

Apprenticeships & Career Development

Refer a Friend Bonus

Enhanced Pension Scheme

EarlyPay

Profit-Based Bonus Scheme

ShareSave Scheme

Retail & Leisure Discounts

Health Cash Plan

Employee Assistance Programme

Life Assurance

Gym Discounts

Cycle to Work Scheme

Job summary

Selco Builders Warehouse is seeking an energetic Store Leader to drive daily operations, manage stock and maintain high shopfloor standards across the branch. You will lead a team, focus on customer service excellence, and ensure compliance with safety and merchandising guidelines.

This role emphasizes operational discipline, people development and delivering a welcoming, well-stocked store for customers. It offers a structured rewards package and career growth within the Grafton Group family.

Qualifications

• Leads and develops the team to deliver exceptional customer service and strong operational performance.
• Oversees day-to-day shopfloor operations, external yard, checkouts and Goods-In areas.
• Manages full stock lifecycle from receipt to replenishment, merchandising and sale.
• Maintains stock availability and integrity, reduces losses and manages damaged/discontinued stock.
• Ensures high shopfloor standards including pricing, planograms and promotions.

Responsibilities

• Lead and develop team to deliver excellent customer service and strong operational performance.
• Oversee day-to-day operation of shopfloor, external yard, checkouts and Goods-In areas.
• Manage full stock lifecycle from receipt to replenishment, merchandising and sale.
• Maintain stock availability and integrity, reduce losses, manage damaged/discontinued stock.
• Ensure high shopfloor standards, including replenishment, pricing accuracy, planogram compliance and promotions.
• Drive sales and profitability through strong operational standards and stock control.
• Coach and support colleagues to build capability and ownership of high standards.
• Support wider branch management and act as senior leader on duty when needed.
• Ensure the branch remains safe, compliant, well-stocked and welcoming for customers.
• Working hours are 37.5 per week.

Skills

Team leadership

Customer service

Operational excellence

Stock management

Merchandising

Coaching

Job description

What You’ll Be Doing

• Leading and developing your team to deliver excellent customer service and strong operational performance.
• Overseeing the day-to-day operation of the shopfloor, external yard, checkouts and Goods-In areas.
• Managing the full stock lifecycle, from accurate receipt through to replenishment, merchandising and sale.
• Maintaining excellent stock availability and integrity, reducing losses and effectively managing damaged, discontinued and out-of-date stock.
• Ensuring high shopfloor standards, including replenishment, accurate pricing, planogram compliance and promotional changes.
• Driving sales and profitability through strong operational standards, stock control and effective team performance.
• Coaching and supporting colleagues to build capability, take ownership and deliver consistently high standards.
• Supporting the wider branch management team and taking responsibility for branch operations when acting as the most senior leader on duty.
• Ensuring the branch remains safe, compliant, well-stocked and welcoming for our customers.
• The working hours for this role are 37.5 per week.

Rewards & Benefits

At Selco Builders Warehouse, we believe in rewarding our colleagues with a benefits package that truly makes a difference. Here’s what you’ll enjoy when you join our team:

Work-Life Balance & Extras

• Colleague Discount– Enjoy discounts at Selco and other Grafton Group businesses to help with home improvements.
• Holiday Buy Scheme– Purchase extra holiday and spread the cost over 12 months.
• Paid Volunteer Leave– Take time off to give back to a cause close to your heart.
• Enhanced Family Leave Pay– Extra support for maternity, paternity, adoption, and fertility treatments.
• Free Breakfast– Start your day right with access to our in-store and office pantries.
• Apprenticeships & Career Development– Learn, grow, and take your career to the next level.
• Refer a Friend Bonus– Know someone great? Earn a bonus when they join our team!

Financial Benefits

• Enhanced Pension Scheme– We match every 1% above the statutory 5% that you contribute.
• EarlyPay– Access your earned wages before payday when you need them.
• Profit-Based Bonus Scheme– We work hard and celebrate success with quarterly and yearly bonuses.
• ShareSave Scheme– Share in the success you help create! Save from just £5 a month and have the option to become a Grafton Group Plc shareholder.
• Retail & Leisure Discounts– Save on groceries, restaurants, cinema tickets, theme parks, utilities and more!

Health & Wellbeing

• Health Cash Plan– We cover the cost of a plan that lets you claim cash back on everyday medical treatments like dental, optical, and prescriptions. Plus, access video consultations with a GP.
• Employee Assistance Programme– Free and confidential support, including counselling, financial guidance, and legal advice.
• Life Assurance– Protection for your loved ones should the unexpected happen.
• Gym Discounts– Save up to 25% at hundreds of health clubs nationwide.
• Cycle to Work Scheme– Get a new bike and accessories through salary sacrifice, saving on tax and making commuting easier!

About Us

Looking to build a career with a company that’s proud to support the nation’s tradespeople? At Selco Builders Warehouse, we’re always on the lookout for enthusiastic, down-to‑earth individuals who bring a positive, team‑first attitude to everything they do!

We’re a well-established name in the industry with a strong store network across the UK—and we’re continuing to invest in our people, our business, and our future. It’s a busy, fast‑paced environment where no two days are the same, but you’ll be surrounded by great colleagues and backed by a superb reward and benefits package.

We’re committed to being a truly inclusive employer. That means creating a workplace where everyone feels welcome, respected, and able to thrive—regardless of background or experience. Health and Safety remains our top priority, and we’ll always support our colleagues in doing their best work, safely.