Team Leader - Newcastle

HM Courts & Tribunals Service (HMCTS); Newcastle upon Tyne; Hybrid; GBP 29,000 - 32,000; Full time

Job summary

A government agency is seeking a Team Leader to oversee a team and provide excellent administrative support and customer service. The role involves prioritising tasks, contributing to operational performance, and implementing new initiatives. Candidates should have experience in customer-focused administrative roles and strong communication skills. Flexible working patterns available.

Benefits

Annual leave: 25 days, increasing to 30 after five years

Choice of pension schemes

Extensive training and development opportunities

Family-friendly policies

Paid parental leave

Free annual eye tests

Qualifications

• Proven ability to lead and motivate a team.
• Experience in administrative roles within customer service.
• Proficient with various technologies and software.

Responsibilities

• Lead team and prioritise tasks effectively.
• Provide statistical data and monitor trends.
• Support implementation of new initiatives.

Skills

Ability to motivate and support your team

Experience in a customer-focused environment

IT proficiency

Excellent communication skills

Organisational and prioritisation skills

Job description

General Information

Salary: £29,303 - £31,061
Working Pattern: Full Time, Part Time, Part Time/Job Share, Flexible Working
Location: Newcastle, Newcastle-upon-Tyne Region, North East
Job Reference: 10847

Job Description

HM Courts & Tribunals Service (HMCTS) is looking for a Team Leader to support justice delivery. The role requires delivering excellent administrative support and customer service to service users, judiciary and management.

About Us

HMCTS administers criminal, civil and family courts and tribunals in England and Wales. We support people and businesses as they access life‑changing justice. We are committed to public service and making a difference in people's lives.

Your Role

You will lead your team, prioritise and organise work, and ensure the team is fully skilled to meet objectives. You will also contribute to operational performance, provide statistical data to management and judiciary, monitor trends, review procedures, recommend improvements and support the implementation of new initiatives.

Your Skills and Experience

• Ability to motivate and support your team to deliver excellent customer service and achieve effective performance.
• Experience of working in an administrative role in a customer‑focused environment.
• IT proficiency with the ability to learn and adapt to different technologies and software packages.
• Excellent communication, organisational and prioritisation skills.

Further Details

New recruits to the Civil Service joining MoJ are expected to join at the band minimum. These operational roles are customer facing, requiring an office‑based professional to provide HMCTS services to the public. Standard full‑time working hours are 37 hours per week. HMCTS welcomes part‑time, flexible and job‑sharing working patterns, based on business needs and agreed prior to appointment.

Working Arrangements

The MoJ offers hybrid working arrangements. Employees are expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity. Some roles may not be suitable for hybrid working; arrangements will be discussed and agreed with the successful candidate(s).

Benefits

• Annual leave: 25 days on appointment, increasing to 30 days after five years of service.
• Choice of pension schemes, giving flexibility to choose the pension that suits you best.
• Extensive training and development opportunities.
• Family‑friendly policies such as reduced hours or job share.
• Paid paternity, adoption and maternity leave.
• Free annual sight tests for employees who use computer screens.

Diversity & Inclusion

HMCTS is committed to attracting, retaining and investing in talent and provides reasonable adjustments throughout the recruitment process and in the workplace. We are a disability confident employer and offer a recognised interview scheme for eligible former members of the armed forces.

NATIONALITY REQUIREMENTS

• UK nationals
• Nationals of the Republic of Ireland
• Nationals of Commonwealth countries who have the right to work in the UK
• Nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and certain family members
• Other specified nationals (e.g., Turkish) with qualifying work rights