Team Leader - Motor Claims

Red Dot Search; Bolton; On-site; GBP 31,000 - 36,000; Full time

Job summary

A recruitment agency in Bolton seeks a Team Leader for recovery claims to oversee a high-performing team managing non-fault motor claims. The successful candidate will ensure FCA compliance, handle escalated queries, and support team development. Ideal applicants should possess strong technical motor claims experience and leadership skills, along with relevant qualifications like the CII Certificate in Insurance. The role offers flexible working, bonuses, and various employee benefits including increased holiday allowance.

Benefits

Increased holiday allowance with length of service

Birthday off

Holiday sell scheme

Free parking

Support for industry qualifications

Bonus scheme

Cycle to work scheme

Friendly, supportive environment

Qualifications

• Strong background in technical motor recovery claims.
• Experience in a team leadership or supervisory role required.
• Confident communication skills both written and verbal.

Responsibilities

• Leading a team managing non-fault motor claims.
• Handling escalated queries and complex claims.
• Monitoring team performance and supporting staff development.

Skills

Technical motor recovery claims

Team leadership

Communication skills

FCA compliance knowledge

Organisational skills

Microsoft Office proficiency

Education

CII Certificate in Insurance

Dip CII

Job description

Overview

Location: Bolton (Office-based with flexible working options)

Salary: Range from £31,500 to £36,000 depending on experience

Type: Full-time, Permanent

Hours: Monday to Friday, 9am - 5pm (35 hours)

What You'll Be Doing

• Leading a team of recovery claims handlers managing non-fault motor claims from first notification through to final settlement
• Handling escalated queries, complaints, and complex claims
• Monitoring team performance and supporting staff development through coaching, mentoring and training
• Working with internal stakeholders to meet recovery targets and maintain service levels
• Reviewing reports and KPIs to spot trends, prevent backlogs, and drive performance
• Ensuring full FCA compliance and supporting GDPR and confidentiality requirements
• Contributing to recruitment, onboarding, and HR processes for your team

What You'll Bring

• Strong background in technical motor recovery claims
• Experience in a team leadership or supervisory role
• Confident communication skills written and verbal
• Solid understanding of FCA, FOS, and general claims compliance
• Excellent organisation and prioritisation skills under pressure
• CII Certificate in Insurance (essential); Dip CII is a bonus
• Microsoft Office proficiency and data confidence (Excel, Outlook etc.)

What’s In It For You

• Increased holiday allowance with length of service
• Your birthday off, plus a half-day for seasonal shopping
• Holiday sell scheme
• Free parking and casual dress code
• Support for industry qualifications
• Bonus scheme for going above and beyond
• Cycle to work scheme
• Friendly, supportive environment with trained mental health first aiders on-site

If you want to lead a high-performing team, enjoy the satisfaction of getting the result, and work in a business that values your input we’d love to hear from you.