Team Leader – Lead Shifts, Train Baristas, Perks

Costa Coffee; West Bromwich; On-site; GBP 19,000 - 20,000; Full time

Benefits offered by this job

50% discount on all Costa foods and dr

Matched pension up to 10%

Costa Foundation support

Coca-Cola share scheme

Financial Support Fund

Job summary

Costa Coffee is seeking a Team Leader in the United Kingdom to oversee daily shifts, coach Baristas, and drive coffee excellence. You will energise the team, uphold service standards, and act as a trusted role model under pressure. The role emphasizes reliability, strong communication, and a customer‑focused mindset.

The position offers flexible shifts and opportunities to support communities through the Costa Foundation, with a 50% staff discount on Costa foods and drinks.

Qualifications

• Experience leading shifts and teams in a fast‑paced customer service environment.
• Strong communication and interpersonal skills.
• Ability to energise and motivate a team to deliver high standards.

Responsibilities

• Lead smooth, efficient shifts.
• Train and support new Baristas.
• Energise and motivate your team.
• Maintain high standards across service and coffee excellence.
• Be a reliable role model with accountability and maturity.

Skills

Team leadership

Communication skills

Customer service

Motivation

Job description

Costa Coffee is seeking a Team Leader in the United Kingdom to oversee daily shifts, coach Baristas, and drive coffee excellence. You will energise the team, uphold service standards, and act as a trusted role model under pressure. The role emphasizes reliability, strong communication, and a customer‑focused mindset.

The position offers flexible shifts and opportunities to support communities through the Costa Foundation, with a 50% staff discount on Costa foods and drinks.