Team Leader - Independent Domestic Violence Advisor Service

Clarion Housing Group; Sittingbourne; On-site; GBP 31,000 - 35,000; Full time

Job summary

A community-focused housing organization is seeking a passionate Team Leader to oversee a dedicated IDVA team supporting victims of domestic abuse. This role requires strong crisis management skills and a deep understanding of domestic abuse issues. You will supervise staff, manage cases, and ensure high service standards while championing a survivor-led approach. Competitive salary and professional development opportunities are offered.

Benefits

Competitive salary and benefits package

Opportunities for professional development

Supportive and inclusive working environment

Qualifications

• Experience with high-risk domestic abuse cases.
• Strong leadership and performance monitoring skills.
• Ability to manage sensitive information.

Responsibilities

• Supervise IDVA staff through case management.
• Manage a small caseload of clients.
• Ensure service meets SafeLives' standards.
• Champion a survivor-led approach.

Skills

Deep understanding of domestic abuse

Crisis management skills

Experience in safeguarding procedures

Detail-oriented in data recording

Education

Recognised qualification in IDVA, ISVA, or ISAC

Job description

Location: Sittingbourne, Kent
Salary: £31,452 - £34,140 per annum (dependent on experience)
Hours: 36 per week
Contract Type: Permanent

Are you a passionate advocate for survivors of domestic abuse? Do you have the leadership skills to inspire and support a dedicated team making a real difference every day?

Clarion Housing Association is proud to deliver a range of accommodation and community-based services for victims of domestic abuse across Kent and Medway. We're now looking for an experienced Team Leader to join our high-performing IDVA service in Kent.

Based in Sittingbourne, you'll lead a frontline team of IDVAs supporting high-risk victims of domestic abuse, particularly those referred through the Multi Agency Risk Assessment Conference (MARAC) process across Maidstone, Swale, Dartford, and Gravesham.

You'll be responsible for:

• Supervising and supporting IDVA staff through case management, 1:1s, and performance monitoring.
• Managing a small caseload of clients with complex and multiple needs.
• Working closely with the IDVA Service Manager to ensure our service meets SafeLives' Leading Lights quality standards.
• Champion a survivor-led approach, ensuring their voices inform every stage of support.
• Monitoring service quality and ensuring accurate data collection and timely submission of performance reports and casework records.

We're looking for an experienced IDVA with:

• A deep understanding of domestic abuse and its impact on victims and children.
• Strong crisis management and safety planning skills.
• Experience working within safeguarding procedures and handling sensitive information.
• A recognised qualification (or working towards one) such as IDVA, ISVA, or ISAC.
• Proven experience in quality assurance and monitoring, with a keen eye for detail in data recording and reporting.

You'll be calm under pressure, confident in decision-making, and committed to empowering both your team and the survivors you support.

Why Join Us?

At Clarion, we don't just offer a job - we offer a purpose. You'll be part of a passionate team making a tangible impact on people's lives. In return, we offer:

• Competitive salary and benefits package
• Opportunities for professional development
• A supportive and inclusive working environment

As you can imagine, the full job description includes lots more detail, so do check it out before applying.

Closing Date: Tuesday 4th November 2025 at midnight

Diversity and Inclusion

We want Clarion to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks.

We're committed to building a strong, diverse workforce and making Clarion an inclusive place to work.

Important Information:

• Applicants must be able to travel extensively across the region.
• This post is subject to Enhanced Adult and Child Criminal Record Check Clearance.
• You must be eligible to work in the UK; Clarion cannot offer visa sponsorship.
• You must reside in England or Wales for the duration of your employment.
• This vacancy may close without notice