Team Leader - GBK Waterloo

Gourmet Burger Kitchen - Boparan Restaurant Group; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A popular burger restaurant chain is seeking a Front of House Team Leader in Greater London. This role involves leading and motivating the front-of-house team, ensuring exceptional guest experiences, and maintaining high service standards. Ideal candidates will have a passion for customer service and proven leadership skills. The position offers competitive perks, including discounts at various retailers and opportunities for career development. Candidates ready to elevate dining experiences are encouraged to apply.

Benefits

50% off total bill for you and 5 friends

Exclusive discounts on retailers

20% off at Carluccio’s gift shop

Access to advanced pay

Referral bonus scheme

Opportunities for career development

Flexible working opportunities

Qualifications

• Natural people person who loves engaging with guests and making their experience special.
• Previous experience in a hospitality or restaurant setting, with the ability to inspire and guide a team.
• Ability to stay calm and think on your feet during busy service periods.
• Great attention to detail to manage shifts and restaurant flow effectively.
• A positive, can-do attitude that keeps the team motivated.

Responsibilities

• Motivate and support your team to deliver outstanding service.
• Ensure every guest receives a warm welcome and memorable dining experience.
• Take charge in the absence of the Restaurant Manager.
• Manage bookings and oversee table service.
• Help train and develop team members.
• Uphold high service and cleanliness standards.

Skills

Customer Service Passion

Leadership Skills

Problem-Solving Mindset

Organisational Flair

Energy & Enthusiasm

Job description

Passionate About People? Lead Our Front of House Team!

Do you thrive in a fast-paced environment, love delivering exceptional service, and enjoy leading a team? Gourmet Burger Kitchen (GBK) is looking for a strong Front of House Team Leader to help create amazing guest experiences and support our restaurant operations.

What You’ll Be Doing:

• Lead by Example: Motivate and support your team to deliver outstanding service, ensuring every guest leaves with a smile.
• Deliver Exceptional Hospitality: Ensure every guest receives a warm welcome, seamless service, and a memorable dining experience.
• Support the Management Team: Take charge in the absence of the Restaurant Manager, keeping things running smoothly and efficiently.
• Keep Things Flowing: Manage bookings, oversee table service, and maintain a great atmosphere throughout busy shifts.
• Training & Development: Help train and develop team members, ensuring they have the skills and confidence to succeed.
• Maintain Standards: Uphold GBK’s high service and cleanliness standards, ensuring a safe and enjoyable environment for both guests and the team.

What You Bring:

• Customer Service Passion: A natural people person who loves engaging with guests and making their experience special.
• Leadership Skills: Previous experience in a hospitality or restaurant setting, with the ability to inspire and guide a team.
• Problem-Solving Mindset: Ability to stay calm and think on your feet during busy service periods.
• Organisational Flair: Great attention to detail to manage shifts, team performance, and restaurant flow effectively.
• Energy & Enthusiasm: A positive, can-do attitude that keeps the team motivated and guests happy.

What’s in It for You:We’re not just offering a job; we’re offering a career full of excitement and growth:

• Feast on 50% Offyour total bill for you and 5 friends across all our brands—because great food should be shared!
• Unlock Exclusive Discountson thousands of online and high-street retailers, plus restaurants, through our BRG Spark App.
• Stock up on Favourites:Enjoy 20% off at Carluccio’s retail gift shop & deli.
• Get Paid When You Need Itwith Wage Stream, offering access to advanced pay.
• Refer Friends and Earnwith our bonus scheme.
• Skyrocket Your Career:Excellent opportunities for career development across our diverse brand portfolio.
• Work Your Way:Enjoy flexible working opportunities that suit your lifestyle.

Ready to Lead the Front of House?

If you’re a hospitality superstar with a passion for service and leadership, we’d love to hear from you! Apply now to join Gourmet Burger Kitchen as our new Front of House Team Leader and help us create unforgettable dining experiences.

Boparan Restaurant Group (BRG)is a growing hospitality group committed to our goal of striving to become the Best Restaurant Group in everything we do. We’re obsessed with building credibility, going above and beyond, and delivering a memorable guest experience and an amazing working environment.

At BRG, we live by our core values:
✅Honest– Acting with integrity in everything we do.
✅Hardworking– Giving our best, every day.
✅Hungry– Always striving for growth and excellence.
✅Heart– Caring deeply about our people, our guests, and our communities.

Gourmet Burger Kitchen (GBK) at Waterloo is a popular destination for burger lovers, offering a variety of handcrafted gourmet burgers made with high-quality ingredients.