Team Leader- Family Services | Northern Lincolnshire & Goole NHS Foundation Trust

Northern Lincolnshire and Goole NHS Trust; Scunthorpe; On-site; GBP 30,000 - 40,000; Full time

Job summary

A healthcare partnership in the UK is seeking a Specialty Administration Team Leader to provide senior support and expert knowledge to the medical secretaries and administrative staff. The role involves overseeing administrative processes and ensuring adherence to procedures, with regular performance reporting. Ideal candidates will demonstrate strong leadership in delivering effective patient-focused services. Flexible working opportunities are encouraged, promoting a positive work-life balance.

Responsibilities

• Provide senior support to medical secretaries and administrative staff.
• Oversee administrative and clerical processes.
• Ensure standard operating procedures are followed.
• Provide regular performance updates to the Assistant Service Manager.

Job description

Job Overview

The Specialty Administration Team Leader will provide senior support and expert knowledge to the team of medical secretaries and other administrative staff within the specialty administration team. The team leader will oversee all administrative and clerical processes to enable a high quality, effective and patient focused service delivered. The post holder will ensure that standard operating procedures are followed, ensuring achievement of all performance targets. The team leader will be responsible for providing regular updates on performance, and the escalation of issues which hinder the delivery of a smooth patient pathway to the Assistant Service Manager.

Key Responsibilities

• Staff Management
• Pathway Supervision
• Pathway Tracking
• Communications/Customer Care
• Service Development

While the Trust recognises that specific responsibilities fall upon management, it is also the duty of all employees to accept personal responsibility for the practical application of the general policies and procedures of the Trust. You should familiarise yourself with them, and ensure you understand and adhere to them.

About the Trust

The Humber Health Partnership is one of the largest acute and community partnership arrangements in the NHS, seeing well over one million patients every year and managing a budget of over £1.3⁠billion. Made up of two Trusts – Northern Lincolnshire and Goole NHS Foundation Trust (NLAG) and Hull University Teaching Hospitals NHS Trust (HUTH) – our partnership has significant ambitions and is committed to delivering world‑class hospital and community services for the 1.65⁠million people we serve. Together we employ nearly 20,000 staff. Our five main hospital sites are Diana, Princess of Wales Hospital, Scunthorpe General Hospital and Goole and District Hospital for NLAG, and Hull Royal Infirmary and Castle Hill Hospital for HUTH.

As teaching hospitals working with the Hull York Medical School, we both lead and contribute to research in many areas – biomedical research, primary care, palliative medicine, cardiovascular and respiratory medicine, vascular surgery, cancer surgery and oncology.

We believe that by developing a diverse, inclusive, innovative, skilled and caring workforce, we can deliver excellent care to our patients and a great future for our employees, our partnership and our community.

Flexible Working

We are keen to offer and encourage flexible working opportunities to address health and wellbeing and work‑life balance for our employees, this will have a positive impact on the care we provide. Flexible working is part of a wider commitment to improve the quality and experience of working life and we recognise that it is a key contributor for the recruitment and retention of our employees. We therefore support and encourage open conversations around a specific working pattern to suit your work‑life balance or a multi‑role career. If it works for you and works for the role, we'll do our best to make it happen. Local flexible working arrangements are developed in partnership between the line manager and employee in order to ensure equality of access to flexible working, as far as practicable, regardless of role, shift pattern, team or pay, based on patient/service user and staff experience, service delivery and work‑life balance of colleagues.

Equity and Diversity

We are committed to creating and maintaining a fair and supportive working environment and culture, where contributions are fully recognised and valued by all and staff feel empowered to carry out their duties to the best of their abilities. As employers we are committed to promoting and protecting the physical and mental health and well‑being of all our staff. This underpins our values as set out in the NHS Constitution, supports us to be an Employer of Choice and ultimately enables our employees to support the effective care of our patients.

We strongly value the different perspectives and ideas a diverse workforce brings to deliver better outcomes for our patients. We welcome applications irrespective of people's age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances.

Additional Information

To learn more about Northern Lincolnshire and Goole NHS Foundation Trust, and discover the unique benefits on offer to employees, visit our recruitment website https://join.humberhealthpartnership.nhs.uk/.

In line with the General Data Protection Regulation (GDPR), the Recruitment & Workforce team will use and hold your personal data for the intended purpose and in line with the Recruitment & Workforce Privacy Statement.

We are committed to safeguarding the welfare of children/vulnerable adults and expect the same commitment from all staff and volunteers. Please be aware that all new employees starting work with us will be charged for the cost of their DBS check, if it is required for their role.

This advert closes on Sunday 14 Dec 2025.