Team Leader - Events Service

Hyatt Group; Greater London; On-site; GBP 35,000 - 50,000; Full time

Job summary

A global hospitality firm is seeking a Team Leader for Events Service in London. The role involves overseeing event service activities, supporting and training the team, and ensuring high standards of guest service. Ideal candidates should have leadership experience in hospitality. Benefits include complimentary hotel nights, discounts, and continuous development opportunities.

Benefits

12 complimentary nights at Hyatt Hotels

Discounted hotel stays for family and friends

Free meals on duty

Life Insurance

50% discount on food and beverages

Complimentary laundry for business attire

Access to Headspace and Employee Assistance Programme

Continuous learning and development opportunities

Qualifications

• Motivated leader with experience in restaurant operations.
• Ability to guide and support team for excellent guest service.
• Preferred experience in hospitality or food and beverage leadership.

Responsibilities

• Oversee all event service activities during the day shift.
• Supervise and support the team to ensure timely breaks.
• Handle guest feedback to meet service and satisfaction goals.
• Request food and supplies while controlling costs.
• Maintain high standards of quality.

Skills

Service-focused leadership

Restaurant operations experience

Team support and training

Guest service excellence

Job description

"I joined as a server on the catering staff. Thanks to Hyatt's training and support, I now oversee a brilliant team that helps brings events to life."

Duties & Responsibilities as a Team Leader – Montagu

Oversee all event service activities during the day shift, including opening and closing duties, and help coordinate with other F&B outlets.

Supervise and support the team, make sure breaks are taken on time, and help train new staff when needed.

Handle guest feedback and work with the team to meet service and satisfaction goals like Hysat and GEM.

Give guests correct information about the hotel and its services, and work with other departments to improve their experience.

Request food, drinks, and supplies for the department, and help reduce waste and control costs, including casual staff hours.

Keep track of any maintenance issues in the department and make sure they are fixed quickly.

Just some of the benefits you will enjoy as a Team Leader – Events Service

• 12 complimentary nights a year across Hyatt Hotels worldwide
• Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
• Free meals on duty
• Life Insurance
• 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
• Business attire laundered complimentary
• Headspace membership and access to our Employee Assistance Programme
• Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide

About you

You are a motivated and service-focused leader with experience in restaurant operations. You guide and support your team to deliver excellent guest service, ensure smooth daily operations, and maintain high standards of quality. Previous experience in hospitality or food and beverage leadership is preferred.

About Hyatt Regency London - The Churchill

Hyatt Regency London – The Churchill is conveniently tucked away in upmarket Marylebone, located in the heart of London’s West End, featuring views over the charming gardens of Portman Square. With 440 sophisticated guestrooms including 50 suites, plus 11 distinctive meeting spaces, the hotel offers a full range of services tailored to serve the needs of business and leisure travellers alike. Dining options include seasonal dishes and Afternoon Tea at The Montagu Kitchen and snacks and cocktails at award-winning Churchill Bar & Terrace.

At Hyatt ‘We care for people so they can be their best’. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognised as a Great Place to Work Company!

Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities.

Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.

Next Steps

Apply today for Team Leader – Events Service and start your journey with Hyatt Hotels!