Team Leader - Employee Benefits

International Catalyst Services, LLC; Chichester; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading consulting firm in Chichester is seeking a talented individual to join their Consulting Delivery team. This hybrid role involves leading a team, ensuring quality service, managing performance issues, and overseeing talent management. The ideal candidate will possess excellent communication skills, organizational abilities, and strong team management experience. This position offers opportunities for professional development and a vibrant culture.

Benefits

Professional development opportunities

Inclusive culture

Career opportunities

Benefits and rewards

Qualifications

• Excellent written and oral communication skills.
• Ability to establish and maintain relationships with stakeholders.
• Excellent planning and organisation skills with ability to work to deadlines.
• Accuracy and attention to detail.
• Ability to effectively manage team members.
• Ability to positively influence and motivate others.
• Financial and Commercial Acumen.
• Good understanding of Microsoft Office including Excel.
• Project Management skills.

Responsibilities

• Lead and engage a team of Protection Administrators & Analysts.
• Ensure accountability for quality of service and drive continual improvement.
• Work with clients and teams to enhance services.
• Manage team performance and proactively handle issues.
• Talent management including recruitment and onboarding.

Skills

Written and oral communication skills

Relationship management

Planning and organization skills

Attention to detail

Team management

Influencing and motivating

Financial and commercial acumen

Microsoft Office (Excel)

Project management

Job description

We are seeking a talented individual to join our Consulting Delivery team at Mercer Marsh Benefits. This role will be based in Chichester. This is a hybrid role that requires working at least three days a week in the office.

What you will be doing

• To lead and engage a team of Protection Administrators & Analysts and to take ownership in all aspects of talent management in line with the MMB framework.

• Provide accountability for the quality of service provided by your team to ensure best practice across all aspects of client work. Drive continual improvement in quality, efficiency and service delivery.

• Work directly with Clients, consulting teams and providers to develop and enhance the service provided to keep pace with changing legislation, client requirements and expectations, and take responsibility for implementing identified changes.

• Performance and absence manage the team and proactively deal with issues as they arise in line with the MMB framework.

• Talent management including retention, recruitment and onboarding of new team members.

What you need to have

• Excellent written and oral communication skills

• Ability to establish and maintain relationships with both internal and external stakeholders

• Excellent planning and organisation skills with ability to work to numerous deadlines. Ability to prioritise own and team workloads

• Accuracy and attention to detail

• Ability to effectively manage team members

• Ability to positively influence and motivate others

• Financial and Commercial Acumen

• Good understanding of Microsoft Office including Excel

• Project Management

What makes you stand out

• Solid experience in managing people including absence and performance management, excellent service delivery, workload / resource planning and project management

Why join our team

• We help you be your best through professional development opportunities, interesting work and supportive leaders.

• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.

• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at [e-mail].

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.