Team Leader-EMEA Credit Control

Bloomberg L.P.; Greater London; On-site; GBP 100,000 - 125,000; Full time

Job summary

A global finance company is seeking a Team Leader for their EMEA Credit Control team based in London. This role requires overseeing the Accounts Receivable function, ensuring prompt payments and exceptional customer service. Responsibilities include team management, stakeholder collaboration, and driving process improvements. Candidates must have a Bachelor's degree and relevant experience in collections or accounting operations, alongside strong leadership and communication skills.

Benefits

Coaching and development opportunities

Engagement with stakeholders

Qualifications

• Bachelor's degree is required.
• Leadership experience is necessary.
• Experience in accounting operations or corporate collections is essential.

Responsibilities

• Lead and develop the EMEA Client Financial Services team.
• Ensure timely collection of payments from customers.
• Handle escalations and process improvements.

Skills

Leadership experience

Accounting operations

Customer service

Problem-solving skills

Negotiation skills

Strong communication

Collaboration

Education

Bachelor's degree

Tools

SAP

Job description

Team Leader-EMEA Credit Control

Location

London

Business Area

Accounting and Finance

Ref #

10046250

Description & Requirements

Bloomberg Chief Accounting Office is seeking a Team Leader for the EMEA Client Financial Services team to oversee the Accounts Receivable function, ensuring timely collection of payments and exceptional customer service across Bloomberg’s EMEA portfolios. The role involves managing and developing the team, handling escalations, collaborating with stakeholders, driving process improvements, and maintaining a professional environment. Candidates should have a bachelor’s degree, experience in accounting or collections, strong communication and problem-solving skills, and the ability to lead and train teams, with preferred qualifications including leadership experience, portfolio management, customer service, onboard program development, and SAP knowledge.

This role entails leading a team that is committed to obtaining prompt payments from our customers across all Bloomberg line of businesses in a timely manner.

What's in it for you?

• Work as a product owner for the team responsible for ensuring the collection of aged receivables & timely application of payments across all EMEA portfolios.
• Provide regular coaching and constructive feedback to CFS representatives on a weekly or bi-weekly basis to support their development and performance.
• Act as an escalation point for customer billing & payment issues, communicating in a professional manner, constantly striving to provide excellent customer service.
• Collaborate and establish relationships with internal stakeholders & external customers
• Identify, recommend, and see through process improvement initiatives with Global CFS, the SAP Solutions & Engineering teams.

We'll trust you to:

• Develop people to achieve by managing, mentoring, and evaluating performance of the CFS EMEA team while supporting their ongoing development & training.
• Be accountable for the entire collections portfolio by setting and meeting specific goals related to the aging of open receivables, unapplied credits, and customer service metrics.
• Ensure the team is actively pursuing and processing customer refunds, write-offs, escheatable items, and preparing delinquent customers for third party collections.
• Communicate the Vision by building and developing a strong onboarding & training program for incoming new hires.

You need to have:

• Bachelor's degree
• Leadership experience
• Experience in accounting operations, corporate collections, Accounts Receivable, or Order-to-Cash processes
• Ability to influence and negotiate with customers & stakeholders
• Strong ability to collaborate effectively with team members, direct reports, and stakeholders.
• Ability to multi-task, trouble‑shoot & solve complex problems while utilizing multiple system interfaces and addressing a high volume of work within a fast‑paced environment
• Exceptional communication skills

We'd love to see:

• Proven ability at successfully managing a large portfolio
• Customer service and/or client‑facing experience
• Experience at building and leading an onboarding & training program for new hires
• Knowledge of SAP

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